Program Manager

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Job Summary

Provide Leadership, work flow coordination, contract execution and overall direction and guidance to ensure the accurate completion of all required tasks as stated in the contract.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Provide technical direction, management and oversight of a microfilm and microfiche scanning operation.
• Ensure that contract operations are in compliance with customer, contract and organizational requirements.
• Analyze, develop, and implement programs, systems and processes to advance operational efficiency and effectiveness.
• Ensure that all assigned personnel meet organizational and operational requirements and expectations related to training and professional development.
• Collect, record and report all required operational and as required on a daily, weekly, monthly, quarterly or annual basis.

Additional Responsibilities

• Take the lead in resolving employee issues or concerns.
• Participate in the selection and evaluation of personnel.
• Promote customer satisfaction in a professional and courteous manner identifying customer needs or concerns and providing quality products of service.
• Support a workplace climate treating everyone with honest dignity and respect; free from harassment and discrimination.
• Implement project management proficiencies by creating schedules, deliverables, and identifying new available resources.
• Complete in an accurate and timely manner, all evaluation/assessment reports, progress reports, case notes, incident reports, attendance, and other supporting documentation.
• Perform other related job duties as assigned.

Qualifications: Education, Experience, and Certification(s)

• High School Diploma or equivalent required.
• Prior scanning and document digitatization experience required.
• Bachelor's degree preferred.
• Two years of management experience in a related field required.

Knowledge, Skills, and Abilities

• Strong problem-solving and analytical skills.
• Ability to manage multiple activities and prioritize multiple competing tasks.
• Ability to set priorities for self, team, and peers, and adjust when priorities change.
• Advanced Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specificprograms and software such as ZOOM and Microsoft Teams.
• Ability to solve practical problems andadapt to new information and guidance quickly.
• Excellent verbaland writtencommunication skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Ability to work independently and as part of a team.
• Excellent customer service skills.
• Knowledge of project management, timelines, deadlines, and follow through on finished products.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hiring manager will determine physical demands that are necessary to perform duties as described for this position.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information