New

Service Specialist

Aleron
United States, New York, Rochester
Apr 29, 2026
Description Job Title: Service Specialist Location: Rochester, NY. Employment Type: Contract (4 months) Industry: Business Process Outsourcing Compensation: $ 22.00 /Hour Schedule: 40 Hours/Week About the Opportunity: Proactively identify client pain points and recommend solutions to enhance overall customer experience Monitor and analyze performance metrics to improve individual and team productivity Collaborate with cross-functional teams to resolve complex client issues efficiently. Why You'll Love Working Here: Supportive, team-driven culture that values collaboration, transparency, and accountability. Opportunity to grow your career with a global workforce solutions leader serving multiple industries. People-first environment that encourages employees to bring their authentic selves to work. Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates. Why This Opportunity is Exciting: This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You'll Do: Delivers quality service to clients who are utilizing the HireRight system for background checks / screening. They interact via phone, email, chat, and other avenues. Follows up on outstanding items to issue completion in compliance with established Service Level Agreements Develops and maintains an intermediate working knowledge of one or more client products, as well as industry policies and procedures. Identifies opportunities for process improvement and works with leaders to implement. Documents all interactions. Serves as a mentor for less experienced teammates. Performs data input, maintaining strong prioritization and organization. Job Requirements What You'll Bring: High School Diploma or GED. 2+ years of experience in customer service 2+ years of experience in customer outreach What Sets You Apart: Comfortable with high-volume outbound/inbound calling Confident, clear, and professional phone presence Resilient and motivated by goals and metrics Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS Additional Information: Upon offer of employment, the individual will be subject to a background check. After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply