Call Center Trainer

Peraton is looking for a Call Center Trainer to help support the Action Request Center (ARC) for our Customer. This is a great opportunity to support a Mission Critical Customer all while helping to build a high performance Team. This position will be on-site at Fort Huachuca.

Responsibilities:

Work directly with the Team Lead, acting as interim Lead in their absence (as assigned)
• Facilitate and deliver training to the team, ensuring consistency and quality of work through coaching and best practices
• Utilize current training materials and develop/maintain future materials as necessary
• Ensure adherence to team, organizational, and company policies and procedures
• Assist with interviewing and hiring candidates suited for a dynamic and energetic environment
• Support team building and mentoring of employees
• Perform duties of ARC Analyst when necessary
• Assist with auditing, tracking, and trending of processes as needed
• Support data compilation and reporting requirements
• Review and maintain TTP/SOP documentation and team job aids
• Handle administrative and reporting tasks in the absence of the Team Lead (as assigned)
• Provide coverage for any shift within our 24/7 environment as needed
• Manage ServiceNow Dashboard
• Complete weekly and monthly reporting

Qualifications:

• BS/BA degree or 4 years of experience in lieu of a degree
• CompTIA Sec +
• Active Secret Clearance required

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.