Billing Process Manager

PRIMARY OBJECTIVES AND RESPONSIBILITIES

• Own and manage end-to-end billing processes from contract interpretation through invoice generation, posting, and customer delivery.
• Identify process gaps, inefficiencies, and root causes of billing errors; design and implement sustainable process improvements.
• Develop, maintain, and govern billing standard operating procedures, process documentation, and internal controls.
• Analyze billing data to identify trends, risks, and improvement opportunities; establish and monitor KPIs and dashboards.
• Serve as a billing systems subject matter expert and partner with IT on enhancements, automation, testing, and implementations.
• Collaborate with Sales, Sales Operations, Legal, Finance, and Customer Service to support new products, pricing models, and contract structures.
• Act as a key escalation point for complex billing issues, root cause analysis, and cross-functional resolution.
• Support change management through training, communications, and documentation for impacted stakeholders.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Finance, Accounting, Business, or a related field.
• Five or more years of experience in billing, order-to-cash, finance operations, or process improvement roles.
• Demonstrated understanding of billing operations, revenue flows, and financial controls.
• Proven ability to lead process improvements and influence cross-functional partners without direct authority.
• Advanced analytical skills with strong proficiency in Excel and ERP or billing systems.

PREFERRED QUALIFICATIONS

• Experience supporting complex billing models, including subscription, usage-based, milestone, or contract-driven billing.
• Background in Lean, Six Sigma, or other continuous improvement methodologies.
• Experience participating in or leading billing system implementations, upgrades, or transformation initiatives.
• Working knowledge of revenue recognition principles and their interaction with billing processes.
• Experience operating in a high-growth, multi-system, or acquisition-driven environment.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong process ownership mindset with a focus on continuous improvement and scalability.
• Excellent analytical, problem-solving, and root cause analysis skills.
• Clear and effective communication skills across technical and non-technical audiences.
• High attention to detail balanced with the ability to think strategically and holistically.
• Ability to operate effectively as a senior individual contributor with significant accountability and autonomy.

DISCLAIMER

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Agiliti

This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.