Case Support Associate, Houston

Young Center for Immigrant Children's Rightsinvites applications for a Case Support Associate (CSA) position to be based in Houston, Texas. The Case Support Associate will provide administrative support to Child Advocate Program cases that involve vulnerable, unaccompanied, and separated immigrant children, including children who U.S. immigration authorities separated from their family. In collaboration with the site Manager and Child Advocate Supervisors, this positionmonitorsall requests for Child Advocates and administratively supports all cases through closure. In addition, the CSA actively engages with the National Program Manager andCSAsacross the organization, supporting the implementation of national best practices for case and data management strategies.

ABOUT THE YOUNG CENTER

The Young Center for Immigrant Children's Rights is a national organization dedicated to protecting and advancing the rights and best interests, safety, and well-being of immigrant children in the United States. We centerchildren's voices, celebrate theirstrengths, and recognize their fundamentalneedto be with family and in community, not detention.

For more than 20 years, the Young Center hasaccompaniedand advocated for over10,000 childrenfrom more than 70 countries worldwide. We are the only organization that takes an integrated approach to protecting and advancing the rights of children, in accordance with the Convention on the Rights of the Child and state and federal law, throughdirectservices,stakeholdersupportacrosschildwelfaresystems,systems andnarrativechange, andlitigation. Further, we fight tirelessly to bring greater equity to the child welfare system, demanding accountability from systems and people in positions of power, so children in immigrant families who face court casesremainsafe, free, and with families in communities where they are supported.

The Young Center has offices in Houston, San Antonio, and Harlingen, Texas; Chicago, Illinois; New York, New York; Washington, D.C.; Phoenix, Arizona; Los Angeles, California; and Grand Rapids, Michigan. We also serve children through our programs in New Jersey. To learn more about the Young Center, visit www.theyoungcenter.org.

DUTIES AND RESPONSIBILITIES

• Manages requests(or referrals)for Child Advocates fromthepublic, institutions, andorganizations. Ensures that information is complete/accurateand follows up with key stakeholders to gatheradditionalinformation on pending referrals.Identifiespotential areas of advocacy for pending referrals. Reports all updatesregardingreferrals to thesiteManager(s).

• Requests, reviews,andmaintainscase files, includingaccurateand relevant documentation and stakeholder contact information. Raises issues or concerns for Child Advocate Supervisors. Supports the case closure process.

• With directionfrom Child Advocate Supervisors,researches, compiles, and highlights resources that support the Child Advocate Program inadvocating forachild's best interests. This may includeidentifyingcommunity resources,relevantexperts, or literature that supports our bestinterestsadvocacy, as well ascontactingthechild's family or caregivers in the United States ortheirhomecountry.

• Prepares and/orsubmitscourt filings to immigration courts (in-person or via email as localjurisdictionrequires) and ensures all Child Advocate Supervisors receive all details and documentation to support that court hearing.

• Routinely checkstheChild Advocate Programdata managementsystemsandgovernment portalsto update Young Center trackers on case statuses,court preparation, andcase closures.

• Compiles andmaintainscontact information for a variety of stakeholders, which includes legal service providers, government agencies, and immigration courts.

• Supports andfacilitatescommunication between Child Advocate Program staff and facility staff, the child, the child's family, or stakeholders.

• Upon release from government custody or repatriation, provides post-release follow up and shares with the child and/or the child's family relevant resources (including educational, legal, mental health, financial, medical, etc.) in their community, as needed.

• Activelyparticipatesin regular cohort meetings with Case Support Associates across theChild Advocate Program.

• Serves as a Child Advocate for at least one child to learn about the role of the Child Advocate.

• Performs otherdutiesasassigned.

• Other duties as assigned.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• At least two years of post-high schoolexperiencesthat may include a combination of employment, community organizing, internships, student leadership and/ orvolunteer experience.

• Strong interpersonal,verbal, and written communication skills.

• Highly collaborativeapproachand willingnessto work creatively as part of an interdisciplinary team.

• Strong organizationalskillswith attention to detail,particularly as it relates to documenting and tracking information.

• Abilityto engage with a variety of audiences that include children and/or their families, colleagues, community partners, and volunteers.

• Abilityto follow up with key stakeholders to close gaps in information and answer pressingquestions or concerns.

• Resourcefulnessand proactive approach to problem-solving.

• Abilityto gather, summarize, and presentlarge amountsof information.

• Commitment to a comprehensive culture of feedback, includingseekingand providing positive and constructive feedback and engaging in productive conversations.

• Commitment to learn, both as an individual and as part of an organization, and apply diversity, equity, inclusion, and/or anti-racism principles.

• Abilityto communicate with cultural humility, compassion, and empathy and effectively engage acrossdifferent cultures, identities, and ethnicities.

• Proficiencyin Microsoft Office products, Zoom, Adobe Acrobat, and willingness to learnnew technologyand/or platforms.

• Bilingual ability (oral and written) in English/Spanish or English/ other languages spoken by the population we serve.

• Basic data collection and analysis ability.

• High School Diploma.

PREFERRED QUALIFICATIONS

• Experience-lived, volunteer, or professional-with immigration matters

PHYSICAL DEMANDS

Physical demands include regular attendance,keyboarding,sitting forlong periods(at least 5 hours a day), and driving. Ability to use a computer,telephone, and copymachine. Ability to travel by plane,carand other conveyances within U.S. Occasional lifting for event setup/preparation.

APPLICATION DETAILS

The Young Center is an "at-will" and equal opportunity employer that does not discriminate in and affirmatively factors diversity into its hiring practices. Young Center encourages applications from all qualified individuals without regard to race, color, creed, religion, gender, sexual orientation, gender identity or expression, age, national origin, ancestry, marital or parental status, pregnancy, citizenship, non-disqualifying physical or mental disability, genetic information, or veterans' status. Reasonable accommodation will be made so that qualified disabled applicants mayparticipatein the application process; no applicantwill be penalized for requesting an accommodation. Please advise inwriting ofspecial needs at the time of application.

$26.91to $29.93is the standard new hire hourly range for this position.Actualwagewill vary depending on factors including but not limited to location and experience. The Young Center does not ask for prior pay history from ourcandidatesand our offer-making process is negotiation-free for salaries and benefits. We offer our bestpossible salarybased on relevant experience. The range listed is just onecomponentof the Young Center's total compensation package for employees. The Young Center provides excellent benefits, including health/dental/vision insurance (employee & dependents) at no cost to the employee, paid vacation, sick time, and a 401(k) plan with employer match.

A criminal background check will be conducted.

Review of candidates will beginimmediatelyand continue until the position is filled. Please apply on the Young Center website with a cover letter, resume,and three references.Only complete applications will be considered.

To learn more about the Young Center's work, please visitwww.TheYoungCenter.org.

Important Email Notice for Candidates
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