- Responsibilities include but are not limited to:
- Administer and validate the Retail Banking scorecard on a recurring cadence (e.g., monthly/quarterly), ensuring metrics, rules, and payout calculations align to documented plan design.
- Oversee incentive plan integrity end-to-end, including:
- Confirming credit posting occurs accurately and consistently.
- Calidating tracking logic for metric attainment (e.g., thresholds, caps, accelerators, prorations).
- Ensuring attribution rules (employee/branch/market) are applied correctly.
- Perform independent reconciliations and reasonability checks across source systems, reporting layers, and scorecard outputs to ensure data completeness and accuracy.
- Establish and maintain control checks (automated and manual) to identify anomalies such as unexpected spikes, missing credits, duplicate credits, late postings, and out-of-pattern performance changes.
- Investigate and triage scorecard defects (logic, data mapping, timing, eligibility rules), documenting root cause, impact, and recommended correction.
- Partner with the data team that built/maintains the scorecard to assess, test, and improve logic; contribute to requirements and validation for enhancements and fixes.
- Lead/participate in UAT and regression testing for scorecard changes, ensuring changes do not introduce unintended outcomes or break prior functionality.
- Monitor for scorecard design vulnerabilities and unintended behaviors:
- Identify behaviors that maximize incentive outcomes without delivering intended business value.
- Quantify impact and recommend rule changes, guardrails, or controls.
- Escalate recurring or material patterns of concern to appropriate stakeholders.
- Create and maintain scorecard documentation (metric definitions, rule logic, control framework, known issues log, release notes).
- Develop and deliver clear stakeholder communication (business leaders, operations, compensation, data/analytics) on scorecard performance, issues, fixes, and governance decisions.
- Support periodic plan governance activities: metric performance reviews, rule interpretation clarifications, exception handling, and audit readiness.
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Valley National Bank
$63,900.00 - $107,800.00 / yr
Apr 29, 2026