R&D- Technical Development Specialist

The Technical Development Specialist will work in collaboration with others, including but not limited to Technical Development Program Managers, internal Learning & Development professionals, HR Business Partners, and Subject Matter Experts to ensure successful development, implementation, and execution of technical training and development programs.

Job duties include contact with other employees and access to confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

1. Content Development and Maintenance
* Partner with Technical Development Program Managers, Subject Matter Experts, and internal customers to support assessment of training needs. Support development and implementation of new / updated technical programs and content.
* Manage collection, editing, and publishing of technical content.
* Lead periodic quality audits on content / programs to ensure customer needs are met. Partner with Subject Matter Experts and/or Program Managers for improvements.
* Provide translation support for content and materials inclusive of managing internal review process.
* Apply instructional design techniques to:
* create engaging virtual learning content
* select / prepare facilitator guides, participant guides, and other materials appropriate for delivery modality (on demand, live virtual, live classroom, or hybrid)
* propose and implement engaging techniques including, but not limited to simulations, team exercises, group discussions, videos, role plays, and gamification.

2. Instructor Led Technical Training Coordination
* Coordinate TDRC-managed instructor-lead training events including scheduling, registration, enrollment, attendance, catering, providing A/V support, room setup, production and distribution of materials, and other ad-hoc duties associated with events.
* Manage coordination of travel for non-site attendees including hotel recommendations, restaurant recommendations, and directions to the site.
* As needed, support coordination of other instructor-led technical training events.
* Manage and document associated expenses. Utilize internal accounting processes and systems to ensure invoices are paid on time and costs are properly allocated.
* Serve as point-of-contact for instructor and attendee needs during events.

3. Communication
* Manage technical training calendar and TDRC SharePoint. Ensure up-to-date.
* Prepare and distribute regular communication of technical and professional course offerings, inclusive of changes.
* Lead status communications targeted to learners and supervisors.
* Monitor TDRC group email accounts for inquiries / issues. Resolve in a timely manner with support from Supervisor (as needed).
* Prepare and distribute TDRC metrics at regular cadence to Stakeholders.

4. Learning Management System Administration
* Manage administrative functions including technical content management and organization, enrollment rules and automation, learner profiles and hierarchy, data integrations, automated and single-instance communications, data analysis, tracking and reporting of training performance and engagement metrics. Lead periodic quality assurance checks.
* Collaborate with R&D stakeholders to verify and maintain required LMS Specializations / Learning Paths (including content needs, appropriate audiences, settings, and due dates).
* Serve as first point of contact with R&D customer base for LMS questions / issues. Interact with HR Cloud team for system changes / issues / updates as needed.
* Create scheduled and provide additional ad-hoc reporting as necessary including assisting supervisors in running reports and tracking development for their direct reports.

5. Department Support
* Support identification of meaningful impact metrics for instructional programs. Track, analyze, and provide recommendations for improvement.
* Ensure compliance with BMS standards and policies.
* Identify and lead continuous improvement projects for TDRC systems, tools, and processes.
* Lead development, administration, and analysis of formalized feedback collection processes for technical classes / programs. Prepare and deliver summative feedback to Supervisor and instructor inclusive of recommendations for continual improvements.
* Research and evaluate new training technology, systems, tools, and best practices. Lead implementation as needed.
* Provide support to GSC R&D HR tasks and projects as assigned.

BASIC QUALIFICATION:
* Must be legally authorized to work in the country for which you are applying for employment (without now or in the future needing sponsorship for employment work visa and/or permanent residence status).
* Must be at least 18 years of age

FORMAL EDUCATION:
Required:
* Bachelor's degree in Business Management, Communication, Human Resources or related field

Preferred:
* Bachelor's degree in a Science, Technology, Engineering, or Mathematics ("STEM") field

KNOWLEDGE & EXPERIENCE:
Required:
* Experience supporting instructional programs focused to adult learners.
* Systems oriented with functional knowledge of M365 applications, including SharePoint.
* Experience with instructional design, eLearning platforms, and/or Learning Management Systems administration.

Preferred:
* Familiarity with GSC R&D business unit functions and roles.
* Previous experience in SHW R&D technical role.
* Basic knowledge of paint/coating function and properties.
* Experience communicating with large audiences through various media.
* Advanced knowledge of M365 applications, inclusive of SharePoint.
* Previous experience with Oracle Learning Cloud (HR Cloud Learning Management System).
* Functional knowledge of video editing and content authoring applications.

TRAVEL REQUIREMENTS: 10%