Communications Strategist and Organizational Change Management Journeyman (DHS)

***This is for an upcoming Opportunity expected in Sept 2026***

BTS is looking for a Journeyman Communications and Organizational Change Management (OCM) Specialist shall operate at USCIS Headquarters in Camp Springs, MD, supporting change management and strategic communications for VER transformation efforts. This position shall design and deliver stakeholder engagement strategies, coordinate messaging for diverse audiences, and facilitate the adoption of new technologies, processes, and organizational structures within the Verification Division.

The Specialist shall liaise with VER leadership, USCIS staff, and external partners to ensure communications meet the standards of the Washington, DC metropolitan government environment. This position is dedicated to VER and supports Statement of Work objectives. The Specialist shall apply Prosci, Lean Agile, and Scaled Agile Framework (SAFe) methodologies for change adoption and shall ensure all communications adhere to Plain Language guidelines and Section 508 accessibility standards.

Primary Location: Camp Springs, Maryland

Clearance Requirement: Eligible for Public Trust

Minimum Qualifications:

• Education: Bachelor's degree in Communications, Public Relations, or a related field.
• Experience: Minimum 7 years developing and executing communications strategies for federal programs.
• Certifications: Prosci Change Management Certification or similar professional certification.
• Demonstrated expertise in executive-level communications, messaging frameworks, and stakeholder engagement.
• Experience supporting organizational change management initiatives in federal environments.
• Strong writing, editing, and presentation skills tailored for diverse audiences.
• Ability to coordinate across functional teams to ensure clear, consistent messaging.
• Demonstrated experience drafting strategic communications in support of operational programs for DHS or USCIS.

Pay Range: $105,000 to $120,000 full Salary range lowest to highest across locations

The BTS pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to establish an equitable and competitive compensation package. These considerations include, but are not limited to, the extent and intricacy of the role's responsibilities, the candidate's educational background, their work experience, and the specific competencies crucial for success in the role

About BTS:

BTS Software Solutions is a Service-Disabled Veteran Owned Small Business who are community-focused innovators who transform ideas into technology to serve people. We recognize that innovation is only valuable when applied towards a needed solution. Technology has no value without the hard work to turn ideas into reality. Our roots are in helping save Soldiers' lives through technology. We bring that ethos to serving our community. We create solutions that touch people's lives - products to communicate, to connect companies with customers, to stay informed, to save lives, and to enhance lives.

We have a small company persona with a large company ethos and capabilities; we create elegant solutions for complex problems that will enrich people's lives. BTS offers one of the best benefits packages in the industry: 100% Company PAID health benefits, PTO, 401K matching and vested from day one of employment, to name just a few of our benefits and perks. To learn more about BTS Software Solutions visit us at www.unleashbts.com/careers/.

BTS Software Solutions is an Equal Opportunity Employer (EOE). All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.