Senior HR Shared Services Center Advisor (Day ONE Facilitator)

Overview

Serve as facilitator for new employee orientation (Day ONE) content and support new hires through their first year of employment. Provide operational support regarding processes, procedures and/or programs for the Onboarding team within the HR SSC. Serve as trusted advisor to NFCU employees by responding to HR related requests and inquiries and providing guidance to internal/external customers. Lead one of three workstreams, driving project management discipline, effective delegation, and team development to improve skill depth, accountability, and timely delivery.

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

• Facilitate new employee orientation (Day ONE) in-person and virtually
• Create, maintain, and facilitate Onboarding content
• Report to the Winchester campus on Mondays and Tuesdays each pay cycle for Day ONE Onboarding.
• Partner with HR COEs and BUs on Onboarding content, meeting room reservations, coordination of logistics, etc.
• COE operational support requiring understanding of assigned COE processes, procedures and/or programs
• Maintain broad knowledge of HR services and answer or appropriately route employee inquiries pertaining to complex HR programs, processes, procedures, and communications
• Analyze and interpret a wide range of issues; select and adapt methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
• Resolve complex operational/processing issues, inquiries, and complaints
• Ensure work is completed within defined service level agreements
• Ensure compliance with all HR related policies, practices, and procedures
• Serve as subject matter expert and provide guidance to internal/external customers and stakeholders regarding complex Onboarding processes.
• Lead, guide, and mentor less experienced staff
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Research, analyze and determine cause/impact of complex errors/omissions
• Develop, recommend, and assist in the implementation of policies, procedures, programs to improve processes and reduce errors across the SSC and/or within assigned COE
• Perform on-going quality control to ensure efficiency and accuracy of processes and procedures
• Perform research and provide recommendations for process improvements
• Perform other duties as assigned

Qualifications

• Strong facilitation experience. Experience with large groups and multi-day content
• Significant experience in progressively responsible positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
• Ability to work independently and in a team environment
• Experience in leading, guiding, and mentoring others
• Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced customer service and stakeholder management skills
• Effective database and presentation software skills
• Advanced organizational, planning and time management skills
• Advanced research, analytical, and problem-solving skills
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Expert skill maintaining accuracy with attention to detail and meeting deadlines
• Advanced verbal and written communication skills
• Associate's Degree in Business Administration, Human Resources or the equivalent combination of training, education, and experience

Desired Qualifications

• Knowledge of SSC assigned programs, processes, and procedures for designated and additional COEs when needed (e.g., Benefits)
• Advanced knowledge of various Human Resource issues, services, and systems
• Ability to serve as first impression of Navy Federal Credit Union
• Significant experience in human capital management systems
• Significant knowledge of Navy Federal products, services, programs, policies, and procedures

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 141 Security Drive, Winchester, VA 22602

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