Software Support Specialist, Civil Process

Apply Online

• Provides inbound phone, web or chat software support to resolve easy-moderate client inquiries and problems effectively and efficiently.
• Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
• Provide guidance in data correction and resolving/escalating client incidents.
• Follows up on defects and acts as advocate for the client to ensure timely and accurate issue resolution.
• Consult clients on best practices for optimal use of Tyler products.
• Continually develop product expertise by reviewing new functionality, testing product issues, and utilizing internal resources.
• May assist with documentation of support processes.
• Creates or enhances documentation throughout the support process.
• Contributes to company knowledge library and/or Tyler Community.
• May participate in User Group meetings and activities.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti - Harassment policies.
• Performs other duties as assigned.
• May travel (0-15%).

• Bachelor's degree in related field or equivalent experience.
• A minimum of 2-3 years of software support experience.
• Financial education or background a plus. Excellent interpersonal skills.
• Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
• Experience working with relational databases or SQL preferred.
• Proficiency using MS Windows required
• Knowledgeable with Microsoft Office.

Apply Online

Requisition Number:2026-8852

#INDSS

#LI-Hybrid

#LI-NT1