New

Inside Operations Team Supervisor

Hearth & Home Technologies
life insurance, vision insurance, paid time off
United States, North Carolina, Charlotte
Apr 28, 2026
Description Position at Fireside Fireside Hearth and Home (FHH) is looking to add a Inside Operations Supervisor in Charlotte NC. Fireside Hearth & Home is the world's largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies - the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA. Provides hands-on, day-to-day leadership for the Inside Operations team, with full accountability for team performance and operational execution. Actively coaches, mentors, and develop team members to strengthen skills, improve engagement, and drive consistent service excellence. Partners closely with branch managers and sales managers to support collaboration and deliver exceptional service to builder and homeowner customers. Leads by example in promoting an "Easy to Do Business With" culture while upholding the highest standards of customer service, professionalism, safety, integrity, and continuous team development. KeyResponsibilities Coach and Develop Team Members Provide ongoing coaching, mentoring, and feedback to Inside Operations team to build skills, confidence, and consistent performance aligned with service expectations. Support Training and Onboarding Facilitate onboarding and continuous training to ensure team members are knowledgeable, prepared, and effective in serving builder and homeowner customers. Monitor Performance and Drive Improvement Track individual and team performance against service standards and metrics; address gaps through targeted coaching, development plans, and recognition of success. Foster Engagement and Team Culture Build an inclusive, supportive team environment that encourages accountability, collaboration, and an "Easy to Do Business With" mindset. Partner with Branch and Sales Leaders Collaborate with branch teams and leadership to ensure alignment, share best practices, and support seamless customer service execution across the region. Lead by Example in Customer Service and Professionalism Model expected behaviors, including professionalism, integrity, and a strong safety-first approach, reinforcing standards through daily leadership actions. Identify Talent and Support Career Growth Recognize strengths and development opportunities within the team, supporting skill progression and preparing employees for future growth opportunities. Preferred Qualifications Bachelor's degree in business or a related field Required Qualifications 3 to 5 years of experience leading and managing others in an operational setting or have to 5 to 7 years of leading a similar operational team. In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements. Our company endeavors to make www.hearthnhome.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at [emailprotected]. The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.