HR Shared Services Specialist

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCB"s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCB"s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

We have an excellent opportunity to join our North America HR Shared Services team - a dynamic, centralized center of excellence dedicated to delivering exceptional HR service experiences across the organization. Reporting to the Supervisor, HR Shared Services (NA), in this role you will serve as a trusted HR service provider, offering direct, consultative support to employees, managers, and HR partners through a full spectrum of HR-related services and transactions.

You will be the frontline ambassador of our HR service delivery model - championing employee experience, operational excellence, and continuous improvement at every touchpoint. Your key responsibilities will include, but are not limited to: responding to employee service needs such as document requests, employment form completion, onboarding assistance, HRIS data maintenance, payroll processing, and other HR service requests as assigned.

• Champion Service Excellence: Perform day-to-day workforce administration operations, functions, and duties while consistently upholding service level agreements (SLAs), performance standards, and key service delivery metrics that reflect our commitment to a best-in-class HR service model.
• Deliver Consultative Customer Support: Serve as a knowledgeable HR service resource, providing quality customer service in response to complex and/or escalated inquiries made via phone or tickets in the HR case management system - engaging Employees, Managers, HR Business Partners, and External Business Contacts with professionalism, accuracy, and care, in addition to handling basic inquiries.
• Leverage Service Resources: Utilize FAQs, scripts, and HR knowledge tools to efficiently and accurately assist employees with inquiries, ensuring consistent, high-quality service delivery at every interaction.
• Build and Strengthen the Service Knowledge Base: Assist with creating and documenting Standard Operating Procedures (SOPs), FAQs, and call and ticket scripts that support a scalable, repeatable HR service delivery framework.
• Ensure Data Integrity Across HR Systems: Evaluate, analyze, and ensure the accuracy of employee data within HR systems, maintaining the reliability of information that underpins critical business and workforce decisions.
• Uphold Compliance and Audit Standards: Audit source documents to confirm accuracy, completeness, and compliance of approvals in accordance with company policies and procedures - safeguarding the integrity of HR service operations.
• Manage Timekeeping and Payroll Services: Ensure the integrity of the corporate timekeeping system by conducting final reviews of corporate time cards and releasing them for payroll processing - a critical HR service touchpoint that directly impacts the employee experience.
• Support HR Process Enablement: Partner with HR business process owners by documenting processes, test procedures, and creating training for the HR user community, enabling effective adoption of HR services and tools across the organization.
• Participate in Technology Implementation Activities: Engage in pre- and post-implementation activities for new technology, functionality, interfaces, and security enhancements - including Service Rehearsal Testing and User Acceptance Testing - ensuring seamless service continuity and innovation.
• Drive Continuous Service Improvement: Provide assistance in process re-engineering efforts to streamline workflows, eliminate inefficiencies, and align HR service delivery with industry best practices.
• Mentor and Support Tier 1 Team Members: Act as a resource and subject matter support to Tier 1 level team members, fostering a collaborative service team culture built on knowledge sharing and mutual accountability.
• Deliver Data-Driven Reporting: Create and distribute data management reports on a regular and ad hoc basis using system tools including Workday, Excel, and other software, translating HR data into actionable service insights for stakeholders.
• Engage in Cross-Functional Improvement Initiatives: Participate in cross-functional process improvement projects as necessary, contributing an HR service delivery perspective to broader organizational goals.

• High School Diploma
• 5+ years of experience working in an HR shared services or HR service delivery environment, with demonstrated ability to serve diverse customer populations with professionalism and accuracy.
• Proficient with Microsoft Office tools.

• Associate's or Bachelor's Degree in Human Resources, Business Administration, or a related field.
• Excellent written and oral communication skills, with the proven ability to build relationships quickly, inspire confidence, and positively shape the end-to-end customer service experience.
• Demonstrated ability to manage multiple service requests simultaneously, problem-solve under pressure, and consistently meet deadlines in a fast-paced service environment.
• Ability to work both independently and collaboratively as an integral team member within a shared services model.
• Strong analytical mindset with the ability to assess complex situations, resolve problems, and exercise sound judgment consistent with job duties, service standards, and company policies.
• Self-motivated, highly detail-oriented, and organized - with a proactive approach to anticipating service needs, initiating improvements, and adapting to an evolving HR service landscape. #LI-EC1

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.

Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition ofForeign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.