Graphics Project Manager

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint.

Job Objective:

The Graphics Project Manager plans, coordinates, and manages the execution of various projects, ensuring adherence to all project performance targets, such as timing, cost, quality and achievement of proposed benefits/return. This role gathers project requirements, establishes project plans, confirms cost structures and oversees the overall execution of projects. The Project Manager interacts with various teams, departments and clients to ensure the project maintains critical path.

Responsibilities:

• Manages day-to-day progress of projects including risk assessment and problem resolution.

• Works in planning the job to service the clients and fulfill their expectations.
• Reviews all incoming jobs and obtains job specifications from the client.
• Collects, analyzes and understands project requirements.
• Schedules and attends planning meetings with client and production when necessary.
• Attends client project meetings to understand project scopes, provide updates and stay within process.
• Collaborates with clients cross-functional teams regarding timelines, workflow, process, capacity and efficiency.
• Adds and updates project status in client's online project management tool.
• Offers creative, constructive ideas and suggestions pertaining to incoming work and discuss alternative ways of producing jobs for quality and cost effectiveness.
• Determines and communicates final artwork due date according to customer needs.
• Updates and reviews projects in client online project management system
• Ensures accurate information of design files, layouts and specifications received from client and/or agency supplier and coordinates with CSRs as needed.
• Reviews comments in online proofing system to ensure all communication are clear for next round of art revisions.
• Coordinates and/or participates in art turnover meetings with client and CSRs to ensure correct transfer of information is given for job creation and completion.
• Advises CSRs/Production department of any special customer requirements.
• Informs Account Manager if actual production of job deviates from original plan causing additional costs (i.e., additional system work, unforeseen production problems, etc.)
• Handles meetings, emails, and calls from stakeholders regarding status of work in progress.
• May liaison with suppliers to meet customer needs.
• Ensures any customer concerns or issues are addressed by advising Account Manager and following up as necessary.
• Participates in customer meetings as an information source and to ensure positive customer relations.
• Additional duties as assigned.

General Location Requirements:

• Comply with all SgX standards and applicable regulations.
• Keep work area organized and clean.
• Follow departmental Standard Operating Procedures.
• Assist in any additional responsibilities, as directed by management. This job description is not intended to be all-inclusive. You may be required to perform other reasonably related business duties as assigned by your manager or other management personnel.

Experience and/or Educational Requirements:

• Minimum of a two-year degree or equivalent experience in the graphic arts industry.
• Must have a minimum of one year experience in customer service in the package design or prepress industry and have experience working directly with clients, buyers, printers, etc.
• Good communication skills to serve as an effective liaison between sales, production, and customers.
• Logical and conceptual thinking skills to correlate job specifications.
• A basic understanding of computers and computer software (Outlook, Excel, Word).
• Portrays problem solving and decision-making skills.
• Proven customer service skills and ability to deal effectively with difficult customer situations.
• Ability to multi-task in high -pressure situation
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management and planning skills.
• Strong verbal and written communication skills.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced environment.
• Self-motivated with critical attention to detail and deadlines.

About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio. For more information visit: www.SGXgraphics.com

EEO Statement: We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $80,000 USD - $90,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate's location, experience, and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.

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Associates (required)

A basic understanding of computers and computer software (Outlook, Excel, Word). (required)
1 years: Year of experience in customer service in the package design or prepress industry and have experience working directly with clients, buyers, printers, etc. (required)