Training & Communication Coordinator

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

The Client Services (CS) unit is a branch of the Department of Advancement Information Technology within the Division of Development and Alumni Relations. First, the CS Team is responsible for all training of UGA employees that will utilize any of the following systems: the GAIL/Blackbaud CRM (Giving and Alumni Information Link) platform, the UGAF financial accounting platform, and any new systems/software/platforms brought on board in the future. Secondly, the CS Team provides direct, front-line support to all UGA staff using the GAIL CRM system and assists with all communication projects directly supporting fundraising and stewardship efforts. The CS Team provides direct, frontline support too all UGA staff using the UGA Foundation's financial platform. Thirdly, the CS Team is responsible for collaborating with internal and external division staff for identifying issues/needs/enhancements, resolving said issues, and being the liaison for partnering with system users and internal teams to steer system progress and growth.

8:00am-5:00pm; Must be willing and able to work evenings and weekends, as necessary

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Bachelor's degree in a related field or equivalent

Reporting to the Associate Director of Client Services, this position is responsible for independently developing, coordinating, and managing communication, training, and usersupport initiatives for the Giving and Alumni Information Link ( GAIL), the University's enterprise alumni and donor engagement system. The role also provides in-depth support for the UGA Foundation's financial accounting platform (UGAF@Work) through the creation of training materials, delivery of user instruction, and provision of frontline assistance.

Key responsibilities include designing, developing, and maintaining instructional content; facilitating inperson, virtual, and online training programs; and providing direct enduser support for both fundraising and financial systems. The position regularly consults with campus stakeholders to assess communication and system needs, collaborates with central administrative teams to ensure successful project execution, and applies advanced knowledge of both platforms to guide users and resolve issues.

The incumbent contributes to system governance processes by participating in trainthetrainer efforts, assisting with system access workflows, supporting product steering committee meetings, and maintaining accurate and accessible content across two support websites, a knowledgebase site, and the learning management systems.

Additionally, the role leads and supports consultation meetings with schools, colleges, and units, and assists with preparing and distributing systemrelated communications, including periodic GAIL Tips & Tricks updates and UGA Foundation Accounting newsletters.

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.