New

Analyst, Claims

Navitus Health Solutions

$49,911.00 - $59,418.00 /Yr.

vision insurance, flexible benefit account, parental leave, paid time off, paid holidays, 401(k), remote work

United States, Wisconsin, Madison

361 Integrity Drive (Show on map)

Apr 28, 2026

Analyst, Claims

Location

US-

ID

2026-5898

Category

Administration

Position Type

Full-Time

Remote

Yes

Company

Navitus

About Us

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. ____________________________________________________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.

Pay Range

USD $49,911.00 - USD $59,418.00 /Yr.

STAR Bonus % (At Risk Maximum)

5.00 - Salaried Non-Management except pharmacists

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 8am to 5pm

Remote Work Notification

ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Overview

Navitus Health Solutions is seeking an Analyst, Claims to join our team!

The Analyst, Claims ensures efforts are in alignment with the Claim Adjudication Operations (CAO) team to leverage technology and process improvement for the purpose of meeting the business needs of Navitus customers, clients, members, and pharmacies by accurately administering benefits. The Analyst, Claims role is responsible for analyzing, documenting, and reporting findings of claim processing issues. Individuals in this role will interview stakeholders and research claim processing issues within the PBM claim processing system and will use the information to document the "how" and "why" of the claim processing issues.

This position may include after-hour and/or weekend hours with other eligible team members depending on workload.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

Collaborates with benefit configuration analysts and internal customers using sound business judgement and expertise to research and determine root causes for claim processing issues of low to moderate complexity.

Works simultaneously on multiple claim processing issues using subject matter expertise to enhance and improve the accuracy of claim processing.
Acquires and maintains an intermediate to advanced level of knowledge and interpretation of benefit designs and adjudication system screens and functions.
Applies advanced reporting and data analysis techniques to identify error types, root causes and quantity of claims affected.
Establishes and utilizes standard templates to document and share a comprehensive summary of findings including a systemic impact analysis with CAO leadership and all relevant functional areas.
Recommends retraining, new training and/or corrective action plans based on findings and works closely with benefit configuration trainers and coaches to take appropriate action to mitigate future occurrences and financial risk to client and/or Navitus.
Adapts to industry changes and evolving technology, maintaining an intermediate to advanced level of understanding of both legacy and emerging products and systems.
Uses departmental workflow management, issue resolution and reporting tools for troubleshooting and responding to moderate to complex customer requests.
Independently assesses business needs and participates in process improvement, cost reduction and automation efforts.
Other duties as assigned.

Qualifications

What our team expects from you?

Associate's degree or equivalent work experience required.
Basic knowledge of applications used within operational processes for ability to perform tasks with minimal guidance required, typically with less than 1 year of experience.
Experience with the following tools at an intermediate to advanced level preferred:
- Claims Processing
- Microsoft Office (Word, Excel, PowerPoint)
- Formulary Management
- Request Management (Connectus, Service Desk)
- Reporting (3D QlikView/QlikSense)
Participate in, adhere to, and support compliance program objectives.
The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus?

Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program - up to $750!

#LI-Remote

Location : Address

Remote

Location : Country