Senior Director Risk Adjustment & HEDIS

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

The Sr. Director provides enterprise leadership to design, standardize, and continuously improve the end to end operating model across HEDIS and Risk Adjustment. This role drives sustained improvements in data collection, data processing, encounter creation and management, submission controls, reconciliation, and audit readiness to ensure performance outcomes are reliable, defensible, and scalable across all lines of business.

The Sr. Director ensures that execution across internal teams, technology partners, analytics, finance, and external vendors is aligned and coordinated, with clear ownership, disciplined governance, and consistent performance expectations. Through integrated leadership and cross functional prioritization, this role strengthens operational maturity, reduces rework, and enables proactive management of performance, compliance, and financial risk. Performs other duties as assigned.

Key Accountabilities

• End to End System Leadership
  
  
  
  • Provide integrated leadership across HEDIS and Risk Adjustment to ensure the full lifecycle-from data intake and processing through encounter management, submission, reconciliation, and audit-is standardized, controlled, and continuously improved
  • Ensure program execution operates as a coordinated system with clear ownership, predictable outcomes, and scalable practices across all lines of business
  
  
  
  

• Data, Encounter, and Process Integrity
  
  
  
  • Drive sustained improvements in data collection, processing, and validation, including claims to encounter logic, submission controls, reconciliation routines, and audit traceability
  • Partners with Technology, Data, and Analytics teams to strengthen upstream controls, reduce rework, and increase confidence in performance and financial outputs
  
  
  
  

• Governance, Compliance, and Audit Readiness
  
  
  
  • Establish and maintain governance structures that ensure regulatory compliance, audit readiness, and defensible outcomes across HEDIS and Risk Adjustment
  • Oversee preparation and response for HEDIS audits, RADV, IVA, and related regulatory reviews, ensuring issues are identified early and addressed through durable solutions
  
  
  
  

• Vendor and Partner Accountability
  
  
  
  • Own the end to end vendor operating model for Risk Adjustment and related support services
  • Define scope, performance expectations, handoffs, and escalation paths, and ensure vendor contributions are fully integrated into Medica's operating model and performance standards
  
  
  
  

• Cross Functional Integration & Prioritization
  
  
  
  • Serve as the primary integrator across Quality, Performance Outcomes, Technology, Data, Analytics, Finance, Actuarial, Provider Quality, and external partners
  • Align priorities, timelines, and resources to ensure coordinated execution and reduce operational friction across complex dependencies
  
  
  
  

• Enterprise Performance Enablement
  
  
  
  • Protect enterprise outcomes by stabilizing execution, improving predictability, and reducing regulatory, financial, and reputational risk
  • Enable senior leadership to focus on strategy and long term organizational maturity by ensuring day to day system performance is well governed and proactively managed
  
  
  
  

• Leadership
  
  
  
  • Promote a positive work environment, sets an atmosphere of open communication and feedback
  • Serve as a leader within the division and to the organization, working to ensure collaboration and teamwork across all teams to achieve objectives
  • Ensure alignment with and effective execution of strategies to achieve team key performance indicators as well as Medica's overall objectives
  • Foster a highly productive and collaborative team environment that effectively utilizes the skills and talents of team members
  
  
  
  

Required Qualifications

• Bachelor's degree or equivalent experience in related field; Advanced degree preferred
• 12+ years of experience in healthcare performance, quality, or regulatory programs
  
  
  
  • At least 8-10 years of direct experience in Risk Adjustment across Medicare Advantage, Medicaid, and/or ACA/IFB
  
  
  
  

Preferred Qualifications

• Experience working with CMS, NCQA, and state regulatory frameworks
• Strong understanding of claimsbased data, encounter processing, and performance measurement
• Experience managing and integrating vended services within an enterprise operating model
• Demonstrated success partnering with Technology, Data, Analytics, Finance, and Actuarial teams
• Executivelevel communication skills and comfort operating in ambiguity

Skills and Abilities

• Demonstrated seniorlevel leadership experience with accountability for Risk Adjustment data workflows, including claims and supplemental data intake, encounter creation and submission, reconciliation, and audit readiness (RADV, IVA, or equivalent)
• Demonstrated understanding of the financial impacts of Risk Adjustment and quality performance, including how data integrity, encounter accuracy, and submission outcomes influence base rates, bids, forecasts, and regulatory exposure across lines of business
• Working experience with HEDIS and quality measurement programs, including submission cycles, audit support, and integration with broader enterprise performance and regulatory strategies
• Strong understanding of claimstoencounter logic, data validation, and the financial implications of Risk Adjustment accuracy on bids, forecasts, and regulatory posture
• Proven ability to lead complex, crossfunctional initiatives spanning Technology, Data, Analytics, Finance, Actuarial, Operations, Providers, and external vendors
• Demonstrated capability to operate at both strategic and system levels, translating enterprise priorities into coordinated execution and sustained performance improvement

This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week.

The full salary grade for this position is $150,000 - $257,200. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $150,000 - $225,015. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.