Assistant Manager, Operations Administration

Are you looking to make a meaningful impact on public health and the environment? Join the MWRA team! We deliver some of the nation's highest-quality drinking water to 3 million residents, restored Boston Harbor, and continue to invest in protecting vital public resources. Be part of a mission-driven organization where your work truly makes a difference in a safe, inclusive, and supportive environment.

Summary:

Supports the Chief Operating Officer, Deputy Chief Operating Officers and Manager, Operations Administration in administrative tasks, technical support, efficiency improvements coordination, communication, and special projects.

Posting Period: 4/22/2026 to 5/5/2026
Location: Chelsea, MA
Salary: $89,627.52 - $131,817.68 Annually $1,723.61 - $2,534.96 Weekly
Work Schedule: Monday - Friday 8:00am - 4:00pm

Key Responsibilities

• Provides administrative support to the Manager, Operations Administration, the Chief Operating Officer, and Deputy Chief Operating Officers and coordinates all administrative activities. Provides all necessary business support through a thorough knowledge of the practices and principles of office management.
• Works with administrative staff from other departments.
• Develops and prepares reports and agendas for the Division Director such as staff summary up-dates, staff meeting agendas, travel logs, etc.
• Approves timesheets in the absence of the Chief Operating Officer and Deputy Chief Operating Officers.
• Attends meetings with division/department/unit management, staff and budget meetings, etc., and as appropriate performs assigned reporting tasks.
• Assists the Manager, Operations Administration, Chief Operating Officer, Deputy Chief Operating Officers in the preparation of reports, agendas and special reports.
• Assists the Division Director and Deputy Directors in tracking inquiries from and providing information to the Advisory Board, Wastewater Advisory Committee (WAC) and other outside agency staff and members and coordinates follow-up with appropriate Authority staff as needed.
• Supports the Chief Operating Officer and Deputy Chief Operating Officers in promoting internal communication between the Division and the Departments.
• Coordinates and/or supports special projects, at the direction of the Manager, Operations Administration, Chief Operating Officer, and Deputy Chief Operating Officers.
• Assists in outside meetings by preparing information, keeping accurate minutes and coordinating follow-up activities and meetings.
• Schedules meetings for the Manager, Operations Administration, Chief Operating Officer, and Deputy Chief Operating Officers.
• Responsible for tracking and routing all documents signed by the Chief Operating Officer, including Board, Delegated and Purchasing staff summaries, requisitions, sole source forms, and other procurement documents, and distributing them to the appropriate staff when completed. Maintains an accurate database indicating the custodian department throughout the process.
• Assists in reviewing, formatting and editing memoranda and staff summaries from various departments prior to signature by the Chief Operating Officer.
• Assists in the development, coordination and implementation of all administrative policies and procedures associated with the Chief Operating Officer's office.
• Assists in compiling and editing the annual accomplishments of the Operations Division.
• Reviews all out-of-state travel requests prior to Chief Operating Officer's approval. Reviews post-travel expenses for completeness and accuracy.
• Reviews IT requests requiring Chief Operating Officer's approval.
• Reviews and reports on overtime usage in the Operations Division.
• Provides administrative support for the Uniform Purchase Card program.
• Performs related duties as required.

Required Qualifications

• Administrative and analytical skills as normally attained through a Bachelor's degree in business management, public administration or related field; and
• Understanding of division level organizational and administrative procedures and skills as attained through five (5) years of progressively responsible experience; or
• Any equivalent combination of education or experience.
• A Massachusetts Class D Driver's license (or equivalent) is required for travel between MWRA locations.
• May be eligible to telework up to 50% after an initial waiting period.

Knowledge and Abilities

• Strong computer skills and proficiency in Microsoft Office Suite and virtual meeting platforms.
• Demonstrated excellent organization, oral and written communication skills.
• Ability to maintain confidentiality.

Tools and Equipment Used

Office machines as normally associated with a professional office environment, including the use of telephones, personal computers, word processing and other software, email, videoconference applications, copiers, scanners and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions the employee is regularly required to use hands to finger, handle, feel or operate objects, including office equipment or controls and reach with hands and arms. The employee frequently is required to sit and talk or hear. The employee is frequently required to stand, and walk.
There are no requirements that weight be lifted or force be exerted in performing the duties of this job. Specific vision abilities required by this job include close vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee regularly works in an office environment. The employee occasionally works near moving mechanical parts and is occasionally exposed to outdoor weather conditions.
The noise level in the work environment is usually a moderately quiet office setting.

Supervision Received and Exercised

Works under the general supervision of the Manager, Operations Administration.
May provide functional supervision over administrative or professional staff on projects.

Other Position Information
PCR: 5210032
Division: Operation
Department: Operations Administration
Union/Grade: United Steelworkers Local 9360 (Unit 6)/Grade 11

Massachusetts Water Resources Authority (MWRA) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national or ethnic origin, age, religion, disability, sex or gender, sexual orientation, gender identity or expression, or veteran status.