Mortgage Operations - Mortgage Operations Specialist

It starts with our culture ...

Common sense has never been common.

If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn't just see a number, they'd see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people's lives and offer simple solutions.

That's the basics of Relationships. Fairness. Simplicity. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.

We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.

As a Mortgage Operations Specialist, you will be a member of the team that handles a variety of tasks related to the servicing of our consumer and residential loan portfolios. Some of the duties you will be responsible for are: sorting/scanning/distributing incoming mail, preparing outgoing mail, ensuring all aspects of escrow management is met, handling client emails and phone calls, data entry/maintenance, posting mortgage payments, processing payoff requests, auditing loan files, balancing DDA and investor accounts, preparing and recording releases, and interfacing with investors.

All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Minimum Requirements: To be considered for this position, you must possess the following qualifications.

• High school diploma or equivalent

• 5+ years of relevant job experience

Desired Qualifications: To be considered an ideal candidate, you should possess some of the following qualifications:

• Associate's degree or equivalent
• 7+ years of relevant job experience
• Prior bank experience in a lending environment with knowledge of mortgage loan products and functions
• Understanding basic real estate/escrow/ title terminology
• Client Service Champion
• Capacity to work in multiple LOS Systems
• Ability to perform under pressure and be flexible with disruptions throughout the workday

Skills and Abilities: Below is a general list of desired skills and abilities; this is not an exhaustive list.

• Proficient in MS Office applications which include Outlook, Word, Excel
• Must possess strong oral communication skills (including excellent telephone etiquette), good math skills with a high degree of accuracy, and strong analytical skills
• Take initiative to research and resolve problems prior to asking for assistance from supervisor
• Ability to make sound and timely decision, to consistently deliver on commitments, and assume responsibility for results
• Responsive and flexible; ability to adapt to changes in the work environment and modify approaches or methods to best fit the situation
• Must be self-directed and able to prioritize multiple duties

Work Environment:

• Office setting with traditional hours
• Job is located on-site, no remote options are available currently
• Sitting for extended periods of time (typically no longer than 8 hours)
• Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours)
• Must be able to work overtime to the extent necessary

The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.
The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.