Director, Program Management

About:

Macy's is proudly America's Department Store. For more than 160 years, Macy's has served generations at every stage of their lives. Customers come to us for fashion, value and celebration. Now is an exciting time to join Macy's, Inc. The face of retail is changing, and change requires innovation.

Macy's Digital business is in the top 10 largest in the U.S. (#1 largest in NYC) and has driven 10 consecutive years of double-digit growth. We're building a new type of customer-centric shopping experience - at the intersection of content, commerce, and technology - to help customers find and buy products they love.

Do you want to collaborate with a smart and talented team in a fun work environment? This is a unique opportunity to join an established company that is investing in development and growing digital business at scale. Gain first-hand experience defining the future of online and physical commerce. With a constant influx of exciting and challenging problems to solve - you'll never have a boring day at the office. We also offer many roles with the freedom to build and lead a team. Join Macy's Digital to grow your career and help shape the future of an iconic brand.

Job Overview:

Macy's Inc. is looking for a dynamic program leader to drive the Program Management Office for Macys Digital. This is a pivotal role that will oversee all programs that drive the customer experiences across Macys.com, Bloomingdales.com, and their associated mobile apps.

The position is a central leader for the division, playing a key role in developing the multi-year product management roadmap for Macy's Digital. Strong candidates should possess a proven track record of delivery, working and influencing in a cross-functional context, and strong communication and collaboration skills. This position reports to the VP of Digital Product Management.

Essential Functions:

• Manages and coaches a team of Program Managers that support the product development across Macys.com and Bloomingdales.com.
• Responsible for coordination of Product, Engineering, Design, Analytics, and Business stakeholders for Macy's Digital programs.
• Owns upward communication of program status to Macy's executive team.
• Implements the Digital Operating Model process to ensure optimal execution of the program plan.
• Drives the annual planning process for Digital including owning the compilation of the Macy's Digital roadmap and budget.
• Develops process improvements to facilitate Quarterly Business Reviews and other program readouts.
• Regular, dependable attendance and punctuality.

Qualifications and Competencies:

• BA/BS required; at least 7 years program management and/or consulting experience.
• Retail/E-commerce experience: experience in an online retail environment (direct to consumer) preferably apparel, home, or other customer focused technology products.
• Experience with the Agile and Lean development processes.
• Management experience and the ability to coach and develop talent.
• Strong verbal and written communicator with all levels of business leaders; ability to influence key business leaders in the organization.
• Exceptional negotiation skills across a myriad of audiences; can successfully advocate both business-facing and IT technology solutions among peers and to executive leadership.
• Communicates program status and risks to internal and external customers (where appropriate).
  
  Must be able to work independently with minimal supervision.
• Has a proven successful track record; recognized as an expert across the division, who has excellent judgment and whose projects and team have contributed significantly to the success of the division.
• Can go broad and deep in supporting a broad portfolio of programs.
• Ability to turn ambiguous subject matter into problems and actionable solutions.
• Has proven track record of defining and implementing process improvements.
• Not afraid to get hands dirty, problem solving and creative thinking a must.
• Able to manage multiple projects simultaneously, at various stages of their development.
• Thrives in an ambiguous environment and is able to help define their own role.
• Ability to effectively share technical information, communicate technical issues and solutions to all levels of business.
• Able to juggle multiple projects - can identify primary and secondary objectives, prioritize time and communicate timeline to team members.
• Ability and desire to take product/project ownership.
• Ability to think creatively, strategically and technically.
• Ability to work a flexible schedule based on department and Company needs.