(Medi-Cal) Correspondence Phone Support, Intermediate

Your Role

The Customer Care team is responsible to service our members to experience the upmost of care and compassion by conveying empathy and resolving all issues and helping them get back to enjoying their lives as quickly and effortlessly as possible. The Correspondence Phone Support will report to the Operation Supervisor. In this role you will be responsible of upholding our mission of providing service worthy of our family and friends. You are empowered to provide members with peace of mind that their current issue is resolved and that none are on the horizon.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Must reside in the state of CA preferably within a 50-mile radius from one of our office locations - Long Beach, Rancho Cordova, Redding, Woodland Hills, Lodi, El Dorado Hills etc.

• Requires a High School Diploma or GED

• Typically, requires at least 3 years of prior relevant experience

• Basic understanding of medical terminology is preferred

• Basic understanding of the principles and protocols of Medi-Cal

• Customer service orientated

• Requires basic job knowledge of Microsoft Suite systems and the ability to use applications on a computer proficiently

• Requires attending and completing training facilitated remotely

• Requires high internet connectivity speed

• Requires private work location at their residence free from distractions and within 15 feet of their Wi-Fi modem

Preferred Qualifications

Bilingual - Spanish. Language proficiency as demonstrated by successful completion of an oral language proficiency test

Medical terminology

Hybrid Virtual Work

This role allows employees to work virtually full-time, however employees will be expected to come to the office based on business need.