Associate Director Academic Advising

Department: MED-Ctr for Educ in Hlth Sci
Salary/Grade: EXS/9

Job Summary:

The Associate Director of Academic Advising and Graduate Student Services in the Institute for Public Health and Medicine (IPHAM) Center for Education in Health Sciences leads academic advising and graduate student initiatives through strategic coordination, policy interpretation, and student-centered programming. The role manages student onboarding and degree progression efforts, ensures compliance with academic requirements, analyzes student data, and collaborates with faculty and campus partners to promote student success and timely completion of a graduate degree across three educational programs.

Specific Responsibilities:

Administration

• Oversees strategic direction of state-of-the-art, cutting-edge programs designed to assist students to manage their academic experiences.
• Creates and manages administrative process and practices ensuring the seamless flow of work and services.
• Operationalizes goals & objectives; ensures that resources are created or obtained.
• Manages customer service; creates associated practices & procedures & metrics to measure success.
• Partners with peer institutions to share best practices, cutting-edge delivery of services and resources.
• Researches state-of-the-art enhancements, market/economic conditions and implements changes that improve resources and services.

Advising/Counseling

• Manages programs and services that provide customer service oriented, student centered guidance and counsel based on individual circumstances, preferences, etc. and in compliance with all associated policies, rules and regulations.
• Oversees & ensures that day-to-day operations are appropriately managed, efficient and effective.
• Operationalizes goals & objectives; ensures that resources are created or obtained.
• Manages customer service; creates associated practices & procedures & metrics to measure success.
• Manages advising & counseling for complex situations partnering with internal/external resources to provide alternatives and solutions based on specific individual circumstances.
• Provides customer service oriented, student centered guidance and counsel based on individual circumstances, preferences, etc. and in compliance with all associated policies, rules and regulations.

Relationships

• Partners with internal/external departments, faculty, alumni and employers to identify career pathways and create an outreach plan to engage organizations that will result in opportunities spanning a broad range of industries and geographies.
• Develops & executes strategies to involve internal/external constituents and cultivate new alumni, corporate, institutional &/or foundation collaborations.
• Identifies opportunities and develops strategies for connecting students with alumni and industry experts who will provide academic and/or career resources such as mentoring, coaching, lectures, workshops etc.
• Builds and nurtures increasing numbers of new relationships with a diverse array of alumni and employers that will increase program profile, and University reputation and visibility.

Marketing/Public Relations

• Directs program marketing/advertising efforts ensuring that resources and services are effectively promoted.
• Identifies and implements short- and long-term strategies and plans to meet program goals.
• Engages in outreach/field relations serving a number of goals, including increasing participation, value, resources, etc. to support continued program development & improvement.
• Interacts with internal/external resources & organizations to identify new resources & opportunities to improve program.

Programs/Events

• Develops a comprehensive set of programs such as lectures, speaker series, workshops, conferences, trainings, cultural events etc. in collaboration with internal & external resources.
• Develops proposals & recruits leaders for interdisciplinary programs.
• Manages the ongoing development and refinement of the program's curriculum/topic in consultation with subject matter experts.
• Manages the recruitment of instructors/faculty.
• Continually assesses and innovates programs to achieve goals.
• Develops strategy to increase program value, resources and participants.

Evaluation

• Manages development & implementation of evaluation processes, quantitative & qualitative measurements that ensure that program benchmarks are successfully attained and communicated in a timely and efficient manner.
• Manages evaluation processes; recommends & implements changes for enhancement; monitors effectiveness through follow-up evaluation studies.
• Collaborates with internal/external resources to develop meaningful outcome measurements and methods of program evaluation that will lead to enhancement.

Compliance

• Manages compliance with all applicable federal, state, local & NU laws, regulations, policies & procedures.
• Develops the creation &/or implementation of associated training.
• Manages submission of applicable documents.

Supervision

• Supervises 1-2 staff.

Miscellaneous

Performed other duties

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

• Successful completion of a full course of study in an accredited college or university leading to a master's or JD or higher degree; OR appropriate combination of education and experience and 4 years' career counseling/advising in higher education or 4 years' of industry experience; or other relevant experience required.

Minimum Competencies: (Skills, knowledge, and abilities.)

• PeopleSoft Campus Solutions (SES) or similar, Learning Management System (CANVAS, BLACKBOARD)

Preferred Qualifications: (Education and experience)

• Master's Degree; Student services/academic advising in higher education

Target hiring range for this position will be between $78,482 - $98,102 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

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