Front Desk Assistant

SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence.

Compensation:

We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $17.95 to $19.00 and is commensurate with experience.

Position Description: The Front Desk Assistant provides essential administrative and customer service support to the Community Resource Department, serving as a welcoming first point of contact for clients, visitors, and volunteers. This role supports the daily operations of the Dining Room, Non-Monetary Donations, and Volunteer Services by assisting with front desk coordination, communication, and general administrative tasks.

Schedule: Monday - Friday, 7:30 am - 12:00 pm (Part-Time, 22 hours per week)

Required: HS Diploma or GED; 1-3 years of experience working with homeless or other marginalized populations.

Required License/Certification: CPR/First-Aid

Knowledge, Skills, and Abilities:

• Organizational skills with an attention to detail.
• Time management skills with the ability to prioritize.
• Proficient with MS Office, including Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Able to communicate with diverse audiences.
• Flexibility with the ability to multitask despite competing priorities.
• Excellent customer service skills.
• Conflict Management Skills.

Expected Contributions: Administrative

• Greet and direct visitors, guests, and donors. Answering phones and answering questions about SOME services.
• Welcomes volunteers and assists in the volunteer experience
• Handling complaints courteously and professionally.
• Managing and maintaining inventory of office supplies, forms, and equipment. Assists in ordering supplies as needed.
• Operating copy equipment, fax machines, printers, and other equipment as necessary
• Assists in collecting and inputting department statistics on a daily basis
• Maintain the cleanliness and order of the reception area.
• Provide referrals to guests for community resource services and other services provided at SOME.
• Coordinate guest sign-up for additional program services, as needed.
• Assists clients with retrieving mail and utilizing mail services as needed.
• Responsible for tracking income packages, mail, and other items
• Provides guests with requested items, including hygiene kits, phone usage, snacks, etc.
• Assist with receiving donations and providing donation receipts, as needed.

Physical Demands: Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings off-site.

Reports to: Senior Director, Community Resources

To Apply: Go to our career page at https://www.some.org/careers/open-opportunities and click on the search icon to locate this position. Follow the instructions to complete your online application profile to be considered. No phone calls, please.

SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status.

SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you require assistance or have any concerns about the accessibility of our website or the application process, please feel free to contact us at onlineaccommodations@some.org. This contact information is specifically for accommodation requests and does not pertain to application status inquiries.

To read our EEO Policy Statement, please click here. To view our notices to employees and applicants for employment, click on their corresponding links: EEOC Know Your Rights Notice and E-Verify Program Notice.