New

Branch Service Manager

Konica Minolta Business Solutions
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United States, Florida, Oldsmar
Mar 15, 2026
Overview Konica Minolta currently has an exciting opportunity for a Branch Service Manager to lead our service operations. This role is critical to ensuring exceptional customer experiences, operational efficiency, and team performance. We're looking for a dynamic leader who can coach, develop, and motivate a talented technical team while driving service excellence and achieving business goals. The Branch Service Manager is responsible for overseeing daily service operations, ensuring optimal team productivity, and maintaining strong customer relationships. This role partners closely with Sales, Administration, and other internal teams to support seamless installations, fast issue resolution, and consistent service delivery. Responsibilities Service Operations & Performance Manage service operations for the assigned branch or territory, ensuring efficiency, quality, and adherence to organizational standards. Drive revenue and profitability within established objectives, pricing policies, and service guidelines. Monitor and hold technicians accountable for the accuracy, timeliness, and completeness of all service activities, including invoices, timecards, and expense reports. Ensure appropriate staffing levels to support workload, customer demand, and team coverage needs. Team Leadership & Development Coach, mentor, and develop service technicians to build technical expertise, customer service skills, and accountability. Promote a positive, collaborative team culture focused on continuous improvement. Conduct performance evaluations and implement corrective actions when necessary. Customer Support & Issue Resolution Serve as the escalation point for customer issues, providing highquality support and driving prompt, effective resolution. Collaborate with Sales and Administration to resolve concerns related to pricing, installation, configuration, and equipment performance. Support customer satisfaction initiatives and ensure a consistent, professional service experience. Inventory & Resource Management Maintain adequate inventory levels of supplies, parts, and equipment to support service delivery. Oversee and optimize parts utilization, inventory controls, and operational expenses. Qualifications 3-5 years of related experience as a Technical Manager, ideally within the managed print services, digital solutions, or related technology services industry. A+ and Network+ certification (or equivalent technical training) required. Knowledge, Skills, and Abilities Strong understanding of workflow solutions, security concepts, cost accounting principles, and MPS (Managed Print Services) solutions. Exceptional customer relationship and communication skills. Working knowledge of computer systems and operating environments, including Microsoft, Apple, and common network troubleshooting. Proficiency in updating, maintaining, and analyzing spreadsheets (Excel or equivalent). Reliable transportation and a valid driver's license required. Use of a personal vehicle is required; participation in the vehicle maintenance compensation program is included. Ability to travel locally on a daily basis to support various customer sites. Comfort using required technologies (e.g., handheld devices, laptops, mobile phones). Strong time management and prioritization skills, with the ability to manage a dynamic workload and achieve effective daily results. Consistently presents a professional appearance and demeanor. Works effectively with customers at all levels. About Us Konica Minolta Business Solutions' (Konica Minolta)journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansiveIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it onFacebook,YouTube,LinkedInandTwitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Au sujet de Konica Minolta Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter. Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.