Complaints Analyst

Complaints Analyst

Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Position
Purpose:
The Complaints Analyst is responsible for receiving,
evaluating, and investigating customer complaints related to product
performance, safety, and usability. This role ensures timely, accurate
documentation and supports postmarket surveillance,
regulatory reporting, and continuous improvement activities. The analyst
works crossfunctionally to ensure
complaints are thoroughly assessed, resolved, and integrated into the
organization's quality and riskmanagement systems.

Key Tasks

Complaint Intake & Evaluation

• Receive, review, and triage incoming complaints from customers, clinicians, providers, internal teams, and global subsidiaries.
• Identify whether complaints meet criteria for medical device reportability based on global regulatory requirements.
• Open new complaints in the complaint management system and assign complaint codes based on established coding system.

Complaint Investigation

• Conduct initial complaint investigations by
  gathering information through product history reviews and determining if
  the same or similar complaint has been previously investigated.
• Support cross functional team in determining
  complaint root cause(s).

Complaint Closure

• Document final investigation summaries,
  ensuring complaint files are auditready and adhere to QMS and
  regulatory requirements.
• Close complaints in the complaint management
  system using established closure codes, standardized terminology, and
  required approval workflows.
  

Documentation & Record Quality

• Ensure complaint files are complete,
  consistent, and compliant with regulatory standards and internal
  procedures.
• Maintain highquality, auditready
  documentation that meets FDA, EU MDR, and other applicable requirements.
  

Authority
& Responsibilities

• Authority to investigate and close complaints within scope of training and QMS procedures.
• Authority to escalate cases to management or regulatory teams based on risk or reportability criteria.
  

Why Permobil is a great next step for you!

1. You'll make a difference. Every day.

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people's lives.

2. You'll make your mark as part of our future

We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.

3. You'll feel welcome from day one

We're known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

4. You can have a lifestyle you love

You're always close to nature, yet never far from civilization. We want everyone who works for us to have a lifestyle they love - at work and beyond.

Who you are
You are passionate, innovative, and ambitious.
You want to make a difference for others and feel fulfilled when you can see
the link between the work you do and positive improvements in the lives of
others. You search out opportunities and are prepared to go off the beaten
track to chase your dreams. You don't follow the herd - you find new ways of
working and go where you see potential to make your mark. You are a pioneer, a
revolutionary, a game-changer and you are who we're looking for.

Your Background

• Associate Degree or higher is preferred
  
• Knowledge on medical device complaint coding
• Microsoft Word and Excel
• Basic computer skills
• Attention to detail
  
• 2-3 years of Data Analysis and trending experience
• Experience in medical device complaint receiving
• Other
  qualifications or experiences.

Information
Please apply via our career page. We will
conduct selection continuously so send us your application today!

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At Permobil, diversity fuels our innovation in creating life-changing mobility solutions. We embrace the unique talents and perspectives of individuals from all backgrounds to drive our mission forward. Join Permobil and be part of a team where diversity is not just valued, but essential to our success in delivering personalized mobility solutions.

Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.

More about Permobil

Permobil founder Dr. Per Udden believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users' needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.

Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1900 team members in more than 18 countries around the world. For more information regarding the company's storied history and complete product line, visit permobil.com.