Senior Software Engineer, Alerts - ThousandEyes(Hybrid)

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

This role follows a hybrid work model, with in-office attendance expected once a week at the San Francisco location.

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network, even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues, before they impact end user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.

The Alerts Platform team is a small, senior group of engineers building and operating a real time stream processing platform that transforms billions of telemetry events into actionable insights for customers running mission critical systems. Positioned at the core of the Digital Experience Assurance platform, we detect and surface anomalies in seconds so organizations can resolve issues before users are impacted. The team operates with high ownership and autonomy, partnering closely with product and infrastructure teams to solve complex distributed systems challenges at internet scale.

In this role, you will own the design and delivery of critical components within a real-time data platform that processes billions of events daily under strict SLAs. You will build and operate high-performance microservices powering core customer workflows, taking end-to-end responsibility from architecture through production.

You will enhance anomaly detection quality by refining detection logic and tuning signal thresholds to reduce noise and improve accuracy for customers. You will strengthen system reliability and scalability through production ownership, incident leadership, and systemic improvements. As a senior engineer, you will help shape technical direction through design reviews and mentorship, delivering resilient systems that proactively surface and resolve customer issues.

• 5+ years of professional software development experience building and operating production systems at scale

• Strong proficiency in object-oriented programming languages such as Java, Kotlin, or Scala, with experience designing and building large systems in at least one of them

• Strong computer science fundamentals, including data structures, algorithms & object-oriented design

• Experience designing and building large scale distributed or real time data processing systems with high throughput and low latency requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field

• Experience building real-time streaming pipelines using technologies such as Kafka, Flink, or Spark

• Hands-on experience with Docker, Kubernetes, and cloud platforms (AWS and/or GCP)

• Experience leading design reviews, driving cross team technical initiatives, and owning multi quarter projects in a fast-paced engineering environment

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.