New

Customer Service Representative

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Dallas
Mar 03, 2026
Customer Service Representative (OnSite) Location: Dallas, TX 75226 Workplace Type: Onsite Schedule Options: * Shift 1: Tuesday-Saturday \| 11:00 AM - 7:30 PM * Shift 2: Tuesday-Saturday \| 2:00 PM - 10:30 PM Job Summary We are seeking an experienced Customer Service Representative to support a highvolume call center environment that handles critical internal and external requests across 30+ hospital locations. This role includes answering and routing calls, dispatching work requests, and assisting with various operational support functions. This position requires strong customer service skills, the ability to multitask in a fastpaced setting, and exceptional attention to detail. What You'll Do * Answer highvolume inbound calls from employees, patients, visitors, and the general public (200-500 calls/day, ~60 seconds per call). * Document, prioritize, and dispatch work requests across multiple service lines (patient transport, maintenance, biomed, codes, general info, etc.). * Monitor environmental and safety alarms including doors, gates, intercoms, and CCTV. * Support workflow assignments for patient transport teams. * Participate in or lead department projects and process improvement initiatives. * Provide professional communication, conflict resolution, and excellent customer service in every interaction. * Perform duties in a competent, efficient, and courteous manner. Minimum Requirements Education * High School Diploma or GED required. Experience * 1+ year of customer service experience required. * Experience in administrative support, call centers, dispatching, or healthcare environments preferred. Top Skills (MustHaves) * Customer service * Call center support * Customer support * Ability to work in a fastpaced, highvolume environment * Strong documentation and communication skills NicetoHave Skills * Emotional intelligence * Healthcare call center or patient services experience * Active listening * Personable, strong interpersonal skills * Demonstrated history of strong tenure/longterm roles Work Environment * Onsite call center supporting over 30 hospitals * Fastpaced, critical routing and communication responsibilities * No scripting - requires strong judgment and adaptability Impact of the Role This call center serves as a critical hub for routing calls, issuing internal codes, connecting departments, and ensuring timely responses to operational and patientrelated needs. The representative plays a direct role in improving service quality, workflow efficiency, and overall operational effectiveness. Additional Requirements * Background check * Drug test * Flu shot * TB test * Nonsmoking requirement (facility policy) Job Type & LocationThis is a Contract to Hire position based out of Dallas, TX. Pay and BenefitsThe pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Dallas,TX. Application DeadlineThis position is anticipated to close on Mar 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.