Energy Efficiency Services Program Coordinator

The Energy Efficiency Services Program Coordinator will initially be responsible for supporting PSE's Weatherization and Space Heat programs as well as PSE Marketplace. This includes managing inboxes, responding to inquiries while monitoring the customer experience, and providing strategic support to the team's program managers. This role will be closely working with five major teams within PSE: Energy Advisors, Outreach, Marketing, Rebates, and Trade Allies. The ideal candidate will have the ability to streamline processes and look for ways to create efficiencies in their work.

Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

• Ability to manage a project and provide regular updates and reports on progress; communicate changes to ensure completion of projects on time and within budget.
• Develop and revise materials in support of program activities such as presentations, trainings, reports, marketing collateral, statements of works, etc.
• Coordinate team activities with vendors and internal stakeholders meet program goals and objectives as defined by Product/Program Managers and/or Market Manager.
• Proactively communicates with internal and external stakeholders on integration opportunities, program impacts, and necessary trainings.
• Identify opportunities to evaluate program data trends and report insights, collect and synthesize data from multiple sources to support decision making.
• Identify and support execution of process improvement initiatives and quality control processes.
• Monitors customer satisfaction survey scores and comments, identifies action items to improve and successfully addresses or escalates customer complaints as necessary.
• Supports development of strategic marketing and outreach initiatives to help reach program goals.
• Manage program orientation process for internal and external stakeholders and oversee training for program implementers and/or contractors.
• Conduct market research and support development of business cases, strategic planning, and potential pilot initiatives.
• Performs other duties as assigned.

• 3 years of experience with program coordinator and/or management, planning & budgetary responsibility.
• 2 years of experience in planning with some budgeting responsibilities.
• Experience in communications campaign.
• Experience identifying and implementing process improvement efforts.
• Excellent written and oral communication skills including presentation and analytical skills.
• Experience providing an excellent customer service experience.
• Ability to coordinate and facilitate meetings including set-up and day-of logistics.
• Intermediate skill level in Microsoft Suite including Microsoft Word, Excel and PowerPoint.
• Strong attention to detail and quality assurance.

• Experience working in SAP.
• Demonstrated ability to develop and deliver training to internal and external partners.
• Comfortable with public speaking and communicating to an audience.
• Experience working with Tableau or other data visualization software.
• Experience coordinating and/or managing both external and internal vendors and stakeholders including trade organizations and community outreach.
• Knowledge of energy markets and experience in the utility industry.
• Desire to work in team environment.