IT Support Technician I - Rawls Technology Services

Lubbock

43653BR

Rawls College of Business

Position Description

The IT Support Technician I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all employees.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

About the Department and/or College

The Jerry S. Rawls College of Business Administration is AACSB accredited and houses the School of Accounting that holds separate AACSB accreditation. The college offers the BBA degree with majors in accounting, energy commerce, finance, information technology, management, marketing, and supply chain management. Several formats of the MBA program are offered in fulltime, weekend, and online modalities in Lubbock, the Dallas/Fort Worth area, Houston, and San Antonio. The College offers MS degrees in accounting, data science, finance, and marketing research and analytics. A Ph.D. in business administration is offered with tracks in accounting, finance, management, management information systems, and marketing. With a faculty of over 140 and a staff that exceeds 80, the college enrolls over 5,000 undergraduate and 800 graduate students.

Major/Essential Functions

• Provides department or unit, primarily basic hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.
• Coordinates and communicates effectively with end users; provides explanations and training based on each user's level of understanding and expertise.
• Provide faculty and staff with basic user and technical documentation in support of existing hardware and software systems.
• Assist new users with the setup and configuration of their assigned computer system- logon, virtual drive mappings, printer setups, etc
• Communicates effectively with management as well as coworkers; Provides cross-training to coworkers on various computer hardware and software troubleshoots and repair.
• Assist with maintaining the annual property management inventory.
• Adheres to departmental policies as well as "best practices" when planning and conducting troubleshooting and repair.
• Build and maintain good working relationships with other desktop services staff and with the various, user groups within and outside of the college.
• Other duties as assigned.

• Provides department or unit, primarily basic hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.
• Troubleshoots primarily hardware, some software, or some system problems.
• Performs technical duties necessary for department or unit business operations.

Knowledge, Skills, and Abilities

Ability to:

• Exercise judgment based on an understanding of organizational policies and activities.
• Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
• Communicate effectively, both orally and in writing.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

Windows and Mac experience and/or any other training or certificates related to technology services.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Special Instructions to Applicants

Applicants should submit CV/resume, professional references, and a cover letter. Questions regarding position can be directed to Dayton Perrin, Senior Director of Rawls Technology Center (dayton.perrin@ttu.edu).

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Job Family

Information Technology

Job Sub Family

IT Support

Hourly Pay Range

$17.69 - $22.98 - $28.32

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

Travel Required

None

Shift

Day

Grant Funded?

No

Air Force Specialty Code

33S4

Army Military Occupational Specialty Code

255A, 255S, 25B

Marine Military Occupational Specialty Code

0681, 8055

Navy Enlisted Classification Code

All IT NEC's

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.