Retail Operations Specialist

This position is responsible for assisting the Retail Program
Manager in coordinating the operations of all retail banking offices.

* Responsible for management of Float Teller/CSR and
Summer Teller staff.

* Monitor daily reports for all operations for banking
offices, to include teller cash and branch cash limits for each office.

* Provide technical support with teller and CSR systems
and assist Tellers and CSRs with core system issues during daily processing.

* Respond to
inquiries related to policy and procedure from branch personnel.

* Support banking
offices with branch equipment (TCRs, ITMs, cash discriminators, etc.). Work with Bank Security Officer to place
service orders (equipment jams/malfunctions, combination changes, etc.)

* Review policy and procedures manuals to ensure it is
current. Consult with Technical Trainers and department managers for input on
any possible issues with the manuals.

* Conduct training classes on a variety of topics. Specifically,
product training, policy training and computer software training for new
Tellers, Teller Supervisors and CSRs.

* Present various topics at Retail Banker, Office
Manager, Teller Supervisor and CSR meetings.

* Travel to offices to assist when needed.

* Select or develop teaching materials such as training
modules, tutorials, reference documents and self-study activities.

* Monitor reports on various topics to measure training
needs (DEL, OnBoarding, Cash Limits, etc.).

* Test current employees and new trainees on job
knowledge to measure training progress and ensure employees keep current on
their job knowledge.

* Prepare and send communication (newsletter, emails,
etc.) to offices on needed topics.

* Back up Admin Switchboard.

* High School diploma and 5 years of banking experience,
or an equivalent combination of education and experience.

* Proven problem resolution, conflict resolution, time
management, and decision-making skills.

* Ability to analyze processes for efficiencies and/or improvements.

* Excellent customer service and interpersonal skills.

* Proficiency in using personal computers and office
products (e.g., Word, Excel, Powerpoint); Experience with Excel is a must.

* Ability to motivate and generate enthusiasm among new
and current employees.

* Effective oral and written communication skills, including
presentation and technical writing skills.

* Ability to compute basic to moderately complex math
calculations.

* Clear understanding of teller and CSR systems.Clear understanding of
audit procedures.

* Proficient in using office programs (e.g., MS Excel,
MS Word).

* FIS Horizon XE and H360 Imaging experience preferred.

* Must be able to travel as needed and upon request.