Assistant Branch Manager

Job Summary:

Oversees the branch's operations and helps grow the assigned branch's business. In partnership with the Branch Manager, supervises Branch Services staff and utilizes resources to provide members of Langley with impeccable service. Maintains exceptional service quality by training the staff to utilize consultative selling to offer financial products and services that meet or exceed members' needs. Provides Branch Services Staff on-going individual coaching and ensures their continued development.

Essential Functions, Duties, and Responsibilities:

• Supervises operational and administrative activities, including timekeeping, scheduling, balancing, opening, and closing.
• Grows market share of loans and deposits for new and existing members.
• Supports and coaches the sales and service culture by providing weekly, monthly, individual, and team coaching to drive branch results that align with achieving Success Sharing goals.
• Delivers ongoing feedback on staff performance and development.
• Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
• Serves as a mentor and role model for all staff including providing on-site training.
• Actively participate in cross-departmental collaboration to ensure effective and efficient communication.
• Participates in ongoing evaluation of processes and procedures to ensure the member experience is met.
• Processes new accounts, additional share types, and IRAs following policies to ensure compliance with BSA and US Patriots Act laws.
• Processes consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal regulations and credit union policies and procedures.
• Processes all types of transactions for members including, balance inquiries, transfers, payments, loan advances, account opening, and all other requests.
• Provides assistance to members with all account and loan-related service needs, including offering financial advice that will improve their financial well-being.
• Complies with all Credit Union policies and regulatory requirements.
• Works at other branch locations as needed.

Qualifications:

• A bachelor's degree in a related field, four years of sales or service experience advising customers when choosing between options, or an equivalent combination of education and experience is required.
• 4 years of financial institution experience required.
• One year of supervisory experience preferred.
• Employees in this position are required to obtain and maintain a valid Notary Public commission within six (6) months of their hire date as a condition of continued employment.

Our Keys to Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here represent those an employee must meet to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to talk, hear, sit, and use hands and fingers to operate standard office equipment such as a mouse, keyboard, or telephone, as well as non-standard equipment like debit card machines, ATMs, and bill and coin counters. Occasional handling and manipulation of small objects like bills and coins, reaching with hands and arms, standing and walking are also required. Specific vision requirements for the job include close vision (at 20 inches or less).

Working Conditions:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is performed in an indoor, climate-controlled retail branch environment where the noise level can range from quiet to moderate. The ability to work a flexible schedule, including Saturdays, is required.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.