Patient Services Representative Lead

The Lead Patient Service Representative is to provide daily operational oversight, staff support, and real time issue resolution to maintain consistent access, quality, and patient experience. The Lead PSR will provide support beyond the North Muskegon Care Center, including: Norton Shores Heart & Vascular - opening 2/3/26, requiring frontline operational coordination. 1845 Specialty Clinic - supporting specialty workflows requiring consistent oversight. Northwest Region On Call Leadership - participating in the every 8th weekend leadership rotation to support regional operations. This position supports the North Muskegon sites but will be expected to also travel and support the Northwest team including Ludington, North Muskegon, Grand Haven and Gerber area.

Organizes and directs day-to-day clerical function in the delivery of quality health care services. Provides leadership and guidance to clerical staff.

• Leads team in workflow processes and may provide input to performance feedback process if/when necessary.

• Problem-solves for other Patient Service Representatives and clerical support staff in department/practice.

• Serves as main point of contact for Providers in identifying and addressing operational issues.

• Oversees and manages productivity, performance and quality metrics.

• Possesses the ability to perform the roles of Patient Services Representative, Associate, Intermediate and Senior roles when necessary.

• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Required

• High School Diploma or equivalent

• 10 years of relevant experience typically gained through skills/ knowledge / abilities of related experience

Preferred

• Associate's Degree

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.