New

E11EVEN - IT Manager

Highgate Hotels, LP

United States, Florida, Miami

Jan 29, 2026

E11EVEN - IT Manager

Requisition ID

2026-74169

Category

Information Technology

Job Location

US-FL-Miami

Property

E11EVEN Club Hotel & Residences

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual's taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

Overview

The IT Manager plays a vital leadership role in overseeing all hotel technology operations, ensuring reliable, efficient, and secure performance across hardware, software, and network systems. This position safeguards the property's digital infrastructure by upholding all IT policies and standards, proactively addressing system needs, and swiftly resolving any technical issues that arise. Through thoughtful coordination and handson expertise, the IT Manager supports a seamless, cuttingedge technology experience for guests, residents, and team members alike.

Responsibilities

Ensure all hotel technology systems are properly installed, maintained, secure, and fully operational to support both guest experience and business operations.

Plan, design, implement, and continuously improve the hotel's technology infrastructure based on evolving operational needs and brand standards.
Lead system design, upgrades, and integrations, including servers, terminals, networks (LAN/WAN), WiFi, bandwidth services, lowvoltage lighting, and publicspace music and sound systems.
Recommend and manage technology solutions related to hardware, software, systems architecture, budgets, vendors, and technical staffing.
Oversee the development, implementation, and ongoing operation of all hotel information systems and system interfaces.
Ensure data accuracy, system reliability, cybersecurity, and compliance with legal, regulatory, and payment card requirements.
Develop, maintain, and test disaster recovery and business continuity plans.
Provide enduser support for hotel hardware and software, including troubleshooting PCs, networks, peripherals, WiFi, and audiovisual systems.
Monitor system performance, review equipment malfunction and maintenance reports, assess business impact, and implement corrective actions.
Communicate effectively with internal teams, leadership, vendors, and guests as needed.
Build strong crossdepartment relationships, lead and develop team members, and remain open to feedback and coaching.
Manage multiple priorities, schedules, and projects effectively in a fastpaced hospitality environment.

Qualifications

Bachelor's degree in a computerrelated field preferred, with a minimum of two (2+) years of experience in Information Technology, telecommunications, hospitality operations, or related IT support roles.
Proven experience administering networks in a Windows Server and workstation environment, preferably supporting 50+ nodes and multiple domains.
Strong technical knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, switches, LAN/WAN, Active Directory, domain controllers, firewalls, and VPNs.
Experience supporting hospitality systems such as PMS, POS, keycard access, PBX, and voicemail platforms. Microsoft and/or Cisco certifications preferred (e.g., MCSA, MCTS, MCITP, MCSE, MCDST or equivalent). Working knowledge of payment card technology, broadband and WiFi systems, and basic audio or sound systems. Proficiency in task and project management, including the use of project management tools.
Excellent written and verbal communication skills, with the ability to read, analyze, and interpret technical documentation, financial reports, and regulatory or legal requirements. Ability to respond professionally and effectively to inquiries or concerns from guests, regulatory agencies, vendors, and internal stakeholders.
Open weekday availability with flexibility to work weekends as operational needs require.