Business Intern

KEY RESPONSIBILITIES

Provide basic support of information technologies/systems which may include software, applications, hardware,
end-user devices, operating systems, and related security and compliance.
* Assist with local implementation, installations, upgrades, maintenance, and support of enterprise standards.
* Identifies, troubleshoots and resolves end-user issues. Assist with back-end system issues. Performs end-user
communication and training if necessary. Ensures accurate tracking and documentation of help desk tickets.
* Assist end users with our official AI tool, Copilot. Help drive adoption by working with users and demonstrating
examples of using Copilot for user productivity and automation.
* Assist with system maintenance such as backups, SQL, server updates, computer replacements.
* Provide IT backup and act as liason for escalation of tickets.
* Other IT specific tasks to be assigned based on skillset / educational major / minors.
* Performs other duties as assigned.

EDUCATION AND EXPERIENCE REQUIRED

Education: Applicants must be actively enrolled in an accredited college, university, or trade school with a
focus in Information Technology or a related field.
Experience: NONE

KNOWLEDGE, SKILLS AND ABILITIES

• Basic knowledge of and skills in troubleshooting and supporting a variety of information technologies such as
  backup/storage systems, phone systems, various software and applications (such as Microsoft Windows, Office),
  personal computers, security and compliance.
  * Understands local business IT requirements.
  * Strong interpersonal, and verbal and written communication skills to ef f ectively work employees at all levels. .
  * Strong organizational and prioritization skills.
  * Ability to lif e and carry up to 50 pounds. Ability to crawl and climb ladders.