Lead Bus Systems Analyst

Job Summary

Gather, analyze, and document business requirements for internal customers. Ensure technology solutions align with business needs and strategic goals. Design, document, test and leverage business solutions. Assist in defining and planning department project roadmap. Partner with clients and manage the IT relationship, prioritizing and delivering IT services.

Major Tasks, Responsibilities and Key Accountabilities

• Interfaces with Business Stakeholders and IT infrastructure teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development. Performs business systems and process analysis of existing and future systems/processes. Conducts interviews and requirements gathering workshops. Ensures sign-off of all artifacts.
• Coordinates requirements for new and existing applications. Assists in testing, training plan development and training, support for users, and developing user documentation (i.e. web manuals, reference guides, etc.). Participates in QA process; identifies test cases; explains complex processes; aids in developing test plans.
• Analyzes current state and emerging technology/application and functionality/business needs proactively to add value for a department.
• Develops detailed business cases, ROI calculations, value definition, cost assessments (expense/capital), benefits, and risk analyses.
• Works with the project team to manage project scope and timeline, from conception to implementation. Manages project tasks and project life cycle phases (i.e. defining requirements, documentation, process flows and specifications, etc.) to meet customer goals and requirements for moderate to complex projects. Serves as Project Manager on approved projects, defining scope, project schedules, and implementing solutions per IT tollgate processes.
• Conducts root cause analysis using knowledge of applications, interfaces, and technology for defect resolution for a department or suite of applications.
• Acts as liaison between business unit representatives, customers, and IT team. Coordinates efforts of various groups and consultants, and collaborates on technical and non-technical issues with management, project teams, and end-users.
• Educates clients and acts as advocate for current and future IT solutions.

Preferred Qualifications

• Prior supervisory experience preferred.
• Experience in a distributed team environment preferred.
• Database experience (SQL, Data Warehousing, Oracle, Informix, etc.) preferred.
• Familiarity with database concepts and use.

Career Level Dimensions

Typical Training/Experience

• Typically requires BS/BA in a related discipline. Generally 8+ years of experience in a related field; certification is required in some areas OR MS/MA and generally 5+ years of experience in a related field. Certification is required in some areas.