Strategic Lead I&D

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THIS IS A REMOTE OPPORTUNITY IN THE US.

Company Overview

This is Spiro. A strategically-led, creatively-driven, leading global experiential agency. We exist to cultivate powerful brand connections through the channel of experiential. We believe strong global communities are empowered by diversity, inclusion & belonging.

Where data-informed creative meets advanced digital solutions, we boldly go where no experience has gone before. As Spiro*nauts, we are born storytellers & story makers; fearless dreamers of the "what if;" and pioneers of innovation in our craft. Together, we launch brands into their experiential orbit through the power of Brand Gravity.

Learn more about who we are here!

Position Overview

The Strategic Lead proactively manages and coordinates all aspects of site I&D operations for their specific account(s as assigned. This individual delivers the highest level of hassle-free customer service in the most efficient manner possible.

Responsibilities

• Proactively develop and manage project action plans for assigned corporate accounts.
• Ensure the project and show margins are met or exceeded.
• Communicate with local operations teams responsible for I&D Installation and dismantle labor.
• Work with I&D Ops Managers/Supervisors/StOM to oversee and suggest appropriate courses of action and address any additional issues that arise.
• Review and approve labor calls to ensure alignment with the project's action plan, the estimator's budget, and service requirements.
• When necessary, attend assigned "I&D Put To Meetings" with the sales team and/or clients as requested.
• Oversee all I&D client operations through consistent contact with the local Ops Managers/Supervisors, as well as the StOM or Director, Strategic Operations, I&D.
• Proactively develop and recommend process improvements to the Operations Manager I&D, AM, AD, PM, or Director of Strategic Operations.
• Ensure accurate show site record keeping in order to capture client billing and LOB revenues as reported to the local Operations Manager I&D.
• Work with tall AD's, AM's, PM's, and other Ops Teams to actively manage customer satisfaction.
• Suggest equipment and inventory that can reduce labor expenditures, improve productivity, etc.
• Ensure compliance with OSHA, DOT, and safety requirements.
• Other duties as assigned by the VP Operations & DStOM I&D, RDO I&D.

Qualifications

We understand the importance of transferable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!

• Exceptional level of industry experience preferred with larger than 2500 sq.ft. exhibtory.
• Seven (7) to ten (10) years in an Install & Dismantle environment, experience inclusive of supervisory functions as well as direct contact with large corporate accounts and relationship building.
• Prior supervisory experience within a unionized environments mandatory.
• Results-oriented, with a focus on project efficiency and exceeding the customers' expectations.
• Demonstrated leadership capacity with successful experience leading a team.
• Successful experience managing in highly complex environments with multiple stakeholders in each job, both internally and externally.
• Ability to manage across multiple regions.
• Demonstrated labor relations management experience.

Attributes

• Detail-oriented.
• Action-oriented.
• Strong communication skills.
• Strong customer service skills.

Benefits

• Remote Environment
• Full Benefits Package
• 401K Vesting Immediately
• Psychological Safety
• Diversity, Inclusivity and Belonging Culture
• Employee Led Resource Groups
• Spiro*YOU Professional Development & Learning Programs
• Employee Events

Our Process

Our interview process is hand crafted to our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social medial channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law.