Field Operations Service Coordinator

dormakaba is seeking a Field Operations Service Coordinator based in Columbia, MD. The Field Operations Service Coordinator is responsible for coordinating administrative operations for the Field Service team, resource allocation, accurate reporting, and timely execution of tasks to ensure exceptional customer satisfaction.

HIRING SALARY RANGE: Base Hour Salary $25 - $30 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

• Provide operational support and assist with the preparation of documents and communication such as Service Order entry and maintenance, overseeing processing of Purchase Orders (Pos)/invoices/Cash On Delivery (CODs)/billing, vendor & customer setups, etc., assisting with inventory oversight and transactions including shipping & receiving, monthly reconciliations
• Coordinate administrative support services within the field service function, implementing process and procedural improvements, ensuring the timely execution of administrative tasks, maintaining required data and documents, and providing reporting as needed
• Ensure a positive customer experience by assisting with the resolution of customer concerns, facilitating credit and collections interactions, maintaining knowledge of customer requirements and agreements
• Additional task as required

• High School diploma or equivalent
• Customer Service and Administrative support knowledge
• The ability to multitask
• Proficiency in Microsoft Office
• Strong verbal and written communication skills

• 2 + years' experience with service orders, billing, or collections
• Ability to learn new systems quickly
• SAP knowledge

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority; we offer Medical Wellness Programs to aid in your well-being
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba
• Supporting your career development with our Tuition Reimbursement Program
• Robust culture supporting internal advancement with our Learn and Grow Program
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

We are at the heart of every place that matters. From automatic doors to cloud-based access management - as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter - apply now!

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