Client Engineer

SUMMARY:

Reporting to the manager of IS Client Engineering, the Client Engineer designs, implements and supports automation to manage the configuration, compliance, patching and policy of endpoints (such as Windows desktops, laptops, virtual machines, and iOS / Android mobile devices), their software and other related technologies.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

• Act as a team resource for Client Engineering to coordinate the effective completion of complex projects, such as system installations and client deployments. These duties can be site specific as well as enterprise wide.
• Interfaces with users and other team members to ensure a coordinated effort among staff to produce user satisfaction with systems services. This position will perform client engineering activities and coordination at each location or affiliate.
• Act as a technical resource for other staff in areas where advanced expertise is required. Work closely with the desktop support teams to deliver quality installations and support.
• Maintain enterprise-wide hardware, software, and systems support for client enterprise systems.
• Engage in basic software deployment and patch management administration using technology such as MECM and Microsoft Intune.
• Perform basic scripting and automation duties using languages such as PowerShell.
• Perform basic compliance policy review and maintenance using technologies such as Microsoft group policy and Intune cloud policy.
• Understand and utilize enterprise IS change management policies and procedures. Maintain accurate electronic and hardcopy documentation of the enterprise-wide client infrastructure.
• Act as a resource for desktop support, help desk and other personnel with problem identification and resolution with enterprise-wide client technologies.
• Provide backup support to field operations teams, server teams, network teams, security teams, applications teams, and management.
• Provide day to day user and system support, hardware/software installation and changes, system troubleshooting and analysis, security, user training, and maintenance of managed mobile devices and general enterprise client systems. Provide service delivery of mobile device management and managed mobile devices, working directly with end users and departments when needed or supporting field operations and other IS teams to do so.

Performs other duties as assigned.

EDUCATION:

Equivalent to Bachelor's degree in Computer Science, Electrical Engineering, IS, or related field preferred

EXPERIENCE:

One year or more of related work experience in client systems analysis/design, including related client analyst/engineer experience in a similar environment.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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