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Want to be part of an organization that makes a difference? Come join our team! Position Summary: The Debt Solutions Specialist is primarily responsible for tracking, monitoring and controlling all delinquent real estate, auto, secured, unsecured, and negative share accounts through telephone and written contact. Essential Functions:
- Monitor delinquency on any categories as assigned by management, also makes recommendations on potential resolutions to members.
- Prepare letters of pre-foreclosure together with applicable letters pursuant to state law with review by management if necessary.
- Maintain accurate, current and detailed notes on delinquent accounts
- Assist and counsel members who are experiencing financial difficulties through arranging for extensions, repayment plans, budget reviews, and regular discussions with established Credit Union policy and procedure.
- Travel off site as needed to photograph repossessed vehicles, foreclosure property, etc.
- Perform collection of charged off loans and shares.
- Contacts Bankruptcy Court to verify Bankruptcy filings together with preparing bankruptcy documents to be filed with the Court for the bankruptcy. Deal with attorneys regarding bankruptcy, foreclosures and repossessions including preparation of files to refer to Legal.
- Handle all repossession activity from preparation of letters through collection of deficiency balances after sale, inclusive of auction pricing and report and sale log maintenance with management approval.
- Prepare repossessed vehicles for sale or auction, including recommended floor price.
- Process total loss transactions inclusive of preparation of correspondence to all Insurance Companies, refunds and deficiency balances in conjunction with Loan Servicing
- Identify member needs and cross-sell all services of the Credit Union, as appropriate.
* High school diploma or equivalent * Ability to think critically and problem solve through difficult situations. * A positive attitude, strong organization skills, and strong interpersonal skills. * Previous collections preferred Hours: 40 hours/week Telecommute Status: Hybrid Reports to: AVP of Loan Operations Grade 08: Min - $22.84 - Mid: $28.55 - Max: $34.26
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UMassFive College Federal Credit Union
Jan 29, 2026