Service Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Engineer

Location(s): Memphis

About the Role
We are seeking an experienced On-Site Service Engineer to support enterprise data center and server environments, including next-generation AI-capable platforms. This is a hands-on, customer-facing role focused on maintaining system uptime and resolving complex hardware issues. Prior AI experience is not required-strong server and data center fundamentals are essential.

Responsibilities

• Provide on-site support for enterprise servers and data center hardware.
• Perform server builds, swaps, and hardware replacements (CPU, memory, power supplies, GPUs).
• Troubleshoot hardware, firmware, and operating system issues (Linux preferred).
• Execute reactive and preventive maintenance following defined procedures.
• Document work performed and collaborate with internal teams.
• Participate in on-call rotation.

• 3-5+ years of experience in data center, field service, or technical support roles.
• Hands-on experience with server hardware and deployments.
• Familiarity with Linux environments.
• Strong troubleshooting, communication, and customer-facing skills.
• Ability to lift up to 50 lbs and work on-site daily.

• Associate or Bachelor's degree in IT or related field (or equivalent experience).
• Vendor certifications (e.g., Dell).
• Experience with PC builds or water-cooled servers.

Schedule:

• Mon-Fri, 8:00 AM - 5:00 PM (on-call and off-shift support as needed)

Work Authorization:

• U.S. Citizenship required.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.