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The Residential Property Manager oversees building operations, financial performance, governance support, and resident engagement. This position requires a hands-on, service-oriented professional with strong leadership, operational expertise, and experience managing luxury residential communities. Responsibilities
- Oversee daily condominium operations to ensure the property meets luxury standards
- Manage preventive maintenance programs and coordinate repairs for common areas and major building systems (HVAC, elevators, life safety systems, etc.)
- Conduct regular property inspections and ensure timely issue resolution
- Manage vendor contracts, service agreements, and performance standards
- Ensure compliance with local, state, and federal regulations, including DC housing and safety codes
- Prepare and manage the annual operating budget in collaboration with the Board
- Monitor expenses, approve invoices, and ensure adherence to budget guidelines
- Assist with reserve planning and capital improvement projects
- Prepare monthly financial reports and variance analyses for Board review
- Support assessments, collections, and coordination with accounting teams
- Serve as the primary point of contact for the Board of Directors
- Attend Board and annual meetings; prepare agendas, reports, and meeting materials
- Implement Board policies, resolutions, and governing documents
- Advise the Board on best practices, risk management, and operational improvements
- Deliver high-touch, professional service to residents and unit owners
- Respond promptly to resident inquiries, requests, and concerns
- Enforce community rules and regulations consistently and diplomatically
- Oversee move-ins, move-outs, orientations, and building communications
- Supervise on-site staff (concierge, maintenance, porters, etc.), as applicable
- Recruit, train, schedule, and evaluate staff performance
- Coordinate emergency response procedures and after-hours coverage
- Maintain strong working relationships with contractors and service providers
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