Administrative Assistant

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

The Loudoun County Health Department is seeking a skilled, independent, and highly motivated individual to join our operations team as an Administrative Assistant. This is a full-time role with core work hours of Monday-Friday, 8:30 a.m. to 5:00 p.m. Step into a role where your administrative expertise supports meaningful work that strengthens our community's health and resilience. As an Administrative Assistant, you'll be part of a dedicated team that thrives in both routine operations and moments when the community needs us most.

This position is ideal for someone with strong administrative experience in a healthcare setting, someone who is comfortable navigating electronic health record systems, and understanding the importance of accurate insurance verification and billing processes. You'll have the opportunity to take on complex tasks, collaborate with passionate public health staff, and contribute to services that directly impact residents' well-being. If you're looking for a dynamic environment where flexibility, professionalism, and purpose come together, this is a place where your skills will truly make a difference even when that means stepping up during emergencies or supporting operations at alternative sites.

Under general direction, an incumbent in this class performs complex administrative, customer service, and special program support work for the Health Department, such as:

• Operates electronic health record systems.
• Registers new patients and updates existing patient demographics by collecting patient detailed information.
• Processes client checkout and payments.
• Schedules and confirms patient appointments, follow-ups, and procedures.
• Follows standard operating procedures to assure accountability and accuracy of billing and cash handling operations, including insurance verification.
• Reconciles daily billing, laboratory billing, collections, and deposits.
• Assist patients with forms and paperwork for the income eligibility process.
• Supports clients in navigating complex insurance benefits and eligibility.
• Organizes and maintains office files and patients' records.
• Ensures compliance and confidentiality of personally identifiable information and/or client medical information in accordance with HIPAA and applicable privacy regulations.
• Provides courteous and timely customer service to County staff, vendors, visitors, and the public.
• Resolves customer problems and concerns independently, including issues involving difficult clients.
• Ensures efficient and effective use of County equipment and property, in accordance with all applicable policies and procedures.
• Collaborates with other administrative and healthcare staff on a regular basis.
• Provides hands-on support for community initiatives and events.
• Performs other duties as assigned.

• Great communication skills; the ability to communicate well both verbally and in writing.
• Experience working with health records and knowledge of healthcare systems and medical terminology.
• Understanding of public health, compliance, and patient privacy regulations.

High School diploma or equivalent; three (3) years of related work experience; or equivalent combination of education and experience.

Preferred Qualifications:

• Associate's degree or higher in a related field.
• Three (3) years of clerical/administrative work experience in a healthcare setting, with additional responsibility or expertise in medical billing and coding, data entry, cash handling, insurance verification, and customer service.
• Knowledge of healthcare systems and medical terminologies.
• Experience working with electronic health records.
• English and Spanish language fluency.

• Must complete pre-employment background which includes criminal, credit, and DMV checks.
• Must have a valid driver's license and good driving record (driving records may be reviewed annually for continued qualification).
• Must complete FEMA ICS Certifications 100 and 700 within six (6) months of hire.