Your Way Home Data Manager

The Data Manager is responsible for the collection, analysis and reporting of data related to ending homelessness in Montgomery County through the Your Way Home program, housing initiatives and related projects. The Data Manager is directly responsible for the development, design, integration, configuration/programming and maintenance of the County's HUD-required Homeless Management Information System (HMIS), including 30+ partner agencies and 100+ licensed users. In addition, the Data Manager manages HMIS training for Your Way Home service providers and County staff. Finally, the Data Manager is a core member of the Your Way Home Operations Team within the Office of Housing and Community Development, working with other team members to ensure that the experience of homelessness in Montgomery County is rare, brief and non-recurring. The Data Manager reports directly to the Administrator of the Office of Performance and Planning, in conjunction with the Deputy Administrator in the Office of Housing and Community Development.

This position is situated in the Office of Strategy Management (OSM) in the Department of Health and Human Services which uses a person-centered, holistic and integrated approach to collaboratively provide an accessible network of resources that support Montgomery County residents. As part of OSM team, the Data Manager works collaboratively with all other HHS Offices. Work is performed with a high degree of independent administrative judgment.

Additional responsibilities include program and policy development, implementation and monitoring of state and federal mandates and regulations, and other administrative duties. Completes all other tasks as assigned by Administrators of the Offices of Performance and Planning and Housing and Community Development.

• Effectively upholds, cultivatesand communicates HHS core values, culture and strategic imperatives, ensuring they are operationalized in all areas of oversight.
• Develops and manages initiatives with measurable outcomes.
• Works with the Office of Housing and Community Development to implement valid, reliable, and scalable processes to capture outcomes for use in quality improvement.
• Demonstrates proactive problem solving and ensures management of issues and trends.
• Maintains alignment with the Office of Strategy Management and Housing and Community Development.
• Serve as primary administrator for HMIS, including user account management, security, and audit functions.
• Coordinate system upgrades, integrations, and programming modifications with vendors and partner agencies.
• Maintain system functionality, accessibility, and compliance with HUD HMIS Data Standards.
• Monitor data quality. Analyze data to inform policy, planning, and performance improvement related to outcomes, equity, and cost-effectiveness.
• Develop dashboards and visualizations for internal and public reporting.
• Prepare and submit required reports (e.g., HUD LSA, System Performance Measures).
• Stay current on federal, state, and local regulations impacting homelessness and HMIS.
• Conduct regular data quality reviews to identify and resolve provider errors.
• Ensure compliance with all HUD regulations and HMIS Data Standards.
• Perform on-site monitoring visits with providers to review data practices.
• Draft and issue corrective action plans when compliance issues arise.
• Update HMIS-related language in contracts and maintain program and policy manuals.
• Create and monitor quarterly performance reports for providers and share findings with leadership.
• Ensure timely and accurate submission of all required reports, including HUD's System Performance Measures, PIT/HIC, LSA, annual Continuum of Care (CoC) competition, and others as needed.
• Manage competing priorities and deliver high-quality work.
• Demonstrate flexibility and responsiveness to urgent reporting requirements while maintaining accuracy and compliance.
• Occasional evening or weekend work may be required to meet critical reporting deadlines.
• Design and deliver HMIS training for agency staff and County personnel in group and individual settings.
• Provide technical assistance on HUD submissions, reporting, and data entry best practices.
• Gather user feedback on system design and recommend improvements.
• Communicate effectively with stakeholders at all levels, including those unfamiliar with technology.
• Represent Your Way Home in HMIS-related committees and conferences as needed.
• Produce high-quality reports and written analyses for leadership, funders, and public-private partners.
• Track national, state, and local homelessness trends and integrate findings into planning and reporting.
• Translate complex data into actionable insights for decision-making.
• Manage multiple projects and deadlines in a fast-paced environment.
• Travel throughout Montgomery County and nationally for trainings, conferences, and events.
• Perform other duties as assigned by the OHCD Deputy Director of Housing and Homeless Programs.

REQUIRE KNOWLEDGE, SKILLS & ABILITIES:

• Bachelor's degree in Data Management, Social Services, Public Administration, Computer Science, or related field (Master's preferred).
• Minimum 3 years of experience with HMIS or similar data systems in homeless or human services.
• Strong knowledge of HUD HMIS Data Standards and CoC requirements.
• Proficiency in data analysis tools (Excel, Power BI, or similar); SQL experience preferred.
• Demonstrated ability to design reports, dashboards, and translate data into actionable insights.
• Excellent training, communication, and problem-solving skills.
• Highly organized, self-directed, and able to manage multiple priorities and deadlines.
• Commitment to continuous learning and professional development.
• Ability to travel nationally; valid driver's license and reliable vehicle required.
• Experience with relational database management and web-based applications.
• Familiarity with federal and state homelessness regulations and performance measures.
• Ability to work collaboratively in a team environment, including coordinating meetings and partnering on projects.
• Successful clearance of child abuse history, PA criminal records, and FBI fingerprint background checks.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; sit; and talk and hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate. Stress levels and the risk of vicarious trauma are present. In-office attendance as required by office director or administrator.