Senior Programmer Analyst (Salesforce Developer / Architect)

OUC - The Reliable One, is presently seeking a Senior Programmer Analyst (Salesforce Developer / Architect) to join the Technology division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations.

We are looking for a highly skilled, solutions-oriented Salesforce professional to serve as the technical lead and subject matter expert for OUC's Salesforce platform, driving the support and enhancement of multiple custom applications across operations, sales and marketing, customer service, billing, and meter-to-cash functions.

We are seeking a collaborative, detail-driven problem solver with deep Salesforce development and platform expertise to architect, deliver, and continuously improve scalable, secure solutions while acting as the technical owner of the platform and its applications. In this role, you will design and implement Salesforce solutions, translate complex business requirements into robust technical designs, oversee testing and deployments, manage platform health and upgrades, and collaborate with internal teams and external vendors.

OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do.

What you will do:

• Design, develop, and support custom Salesforce solutions, including Apex, automation, integrations, and data models
• Serve as the technical owner of multiple Salesforce applications, ensuring platform stability, security, and scalability
• Analyze system behavior and transaction flows to ensure accurate processing and reliable results
• Translate business requirements into technical designs and participate in solution design discussions
• Write and execute unit and integration test plans; support deployments across Salesforce environments
• Support Salesforce platform administration, including user access, licensing, environments, and troubleshooting
• Participate in Salesforce upgrades, release readiness, testing, and production implementations
• Assist in triaging and resolving Salesforce application production issues as per OUC's service level agreement with various business units.
• Collaborate with IT teams, business partners, and vendors to resolve complex system issues
• Maintain clear technical documentation and support continuous improvement initiatives
• Provide technical guidance and mentoring to team members as appropriate

The ideal candidate will have:

Required / Core Capabilities

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS), or a related field from an accredited college or university; or an equivalent combination of education, certifications, and experience
• 7+ years of software development experience using formal SDLC methodologies (Agile and/or Waterfall) across multiple environments
• 3+ years of hands-on Salesforce experience in a senior technical role (Salesforce Developer, Programmer Analyst, or Architect), including designing, developing, and supporting custom applications with Apex, integrations, automation, and data models.
• Strong experience with Salesforce platform administration, including user and license management, security model configuration, environment management, troubleshooting, and ongoing platform maintenance
• Working knowledge of Salesforce Trailhead, release readiness, and continuous learning aligned with Salesforce seasonal updates
• Experience writing and executing unit and integration test plans
• Familiarity with quality assurance methodologies, requirements documentation, and data analysis, as well as other IT disciplines such as data warehouses, BI tools, and enterprise systems
• Proven ability to translate business requirements into scalable technical designs and lead solution design discussions with business and IT stakeholders
• Ability to adapt to changing technology, work independently and collaboratively, manage multiple priorities, and communicate effectively with both technical and non-technical audiences, including presenting complex concepts clearly

Preferred / Highly Desired

• Salesforce certifications (Administrator, Platform Developer, or Architect) strongly preferred
• Experience serving as a technical lead or solution architect for multiple Salesforce applications
• Exposure to multiple Salesforce clouds (e.g., Government Cloud, Marketing Cloud, or similar enterprise implementations)
• Experience with commonly utilized develop technologies, including Lightning Web Components, Flow Builder, Apex and JAVA, SOQL/SQL.
• Experience integrating Salesforce with data warehouses, business intelligence tools, or enterprise systems
• Utilities, government, or regulated-industry experience (Oracle CCB and Meter-to-Cash experience a plus)
• Experience mentoring junior developers and providing technical guidance to cross-functional teams

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
• Generous paid vacation, holidays, and sick time
• Paid parental leave
• Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
• Wellness incentives and free access to all on-site OUC fitness facilities
• Access to family-oriented recreational areas
• Paid Conference and Training Opportunities
• Hybrid work schedule

Click here to view our Benefits Summary.

Salary Range: $ 104,328 - $130,410 annually - commensurate with experience

Location: "The Greenest Building in Downtown"- Reliable Plaza, 100 W. Anderson Street, Orlando, FL 32801

Please see below a complete Job description for this position.

Job Purpose:

Serves as an expert-level resource for Salesforce cloud-based applications, leveraging structured system methodologies and advanced information technology to ensure optimal system performance. Serves as Subject Matter Expert (SME) for system health, maintenance, and continuous improvements of corporate Salesforce applications. Develops and implements programmatic solutions ensuring adherence to business requirements and alignment with Salesforce and organizational best practices. Designs, tests, and validates solutions using defined test plans to ensure accuracy and effectiveness. Coordinates the implementation of new systems, system modifications, and problem resolutions. Collaborates with internal IT teams and external vendor representatives to deliver fully integrated Salesforce solutions to end-users.

Primary Functions:

• Develop complex to highly complex code to support solution requirements and designs for assigned Salesforce cloud-based applications and related data sources;
• Investigate and analyze how the system processes transactions to determine if Salesforce functionality is configured correctly and produces accurate results;
• Provide complex to highly complex application analysis for Information Technology and business clients, and serve as a technical contact for Business Application Analysts requiring in-depth Salesforce expertise;
• Evaluate business impact of errors and provide solution recommendations through collaboration with analysts and business experts;
• Evaluate existing and new system functionality; determine unmet requirements and develop action plans to correct deficiencies, including nonfunctional requirements related to data management and security;
• Define and document system scope, current logical view, general technical requirements, and proposed logical view using structured design and analysis techniques;
• Provide comprehensive data queries and results to analyze system output and functional execution of key Salesforce transactions;
• Monitor and track system updates and user access to ensure successful auditing and compliance;
• Ensure appropriate monitoring, logging, and audit controls are in place to trace events, review results, and make improvement recommendations;
• Review Salesforce integrations and interfaces to ensure functionality is configured correctly and produces accurate results;
• Work on complex to highly complex business scenarios to ensure Salesforce processes transactions accurately;
• Implement Salesforce cloud-based designs and solutions leveraging Salesforce Platform, Apex, Lightning, Flows, and integrations;
• Guide and collaborate with Business Application Analysts to understand business needs and translate them into detailed technical and program specifications;
• Prepare necessary end-user reports, extracts, and queries; develop and maintain documentation related to system functionality, performance benchmarks, and integrations;
• Document all system issues and their resolutions;
• Research, develop, and evaluate solution alternatives to meet project objectives and recommend optimal approaches;
• Design and execute unit and integration test plans;
• Participate in Salesforce platform upgrades, patching, testing, and production implementations;
• Work on small, medium, and large-scale projects as required by OUC;
• Follow triage, Software Development Life Cycle (SDLC), change management, and IT governance processes to promote new or revised Salesforce components across environments;
• Develop documentation for new Salesforce functionality and updates to existing system documentation;
• Contribute to Salesforce system architecture and design, ensuring scalability, performance, and security best practices;
• Stay current with Salesforce releases, tools, Trailhead learning, and emerging development best practices;
• Collaborate with technical teams to identify solutions and lead design sessions with functional users, business analysts, and developers to define and document interface requirements;
• Analyze, diagnose, and troubleshoot complex Salesforce system issues to identify root cause and implement preventative solutions;
• Contact Salesforce and third-party software vendors to report, track, and resolve platform-related issues;
• Research, evaluate, and correct system malfunctions in partnership with Business Analysts to ensure timely resolution;
• Work independently and proactively develop recommendations for Salesforce system and solution improvements;
• Provide guidance, coaching, and mentoring to junior team members as appropriate;
• Plan, document, and test disaster recovery procedures related to Salesforce environments;
• Utilize version control systems for collaboration and code management, including Git-based repositories;
• Participate in scheduled on-call rotation responsibilities;
• Communicate technical information effectively to non-IT personnel;
• Perform other duties as assigned.

Technical Requirements:

• Working knowledge of many of the following, but not limited to Salesforce development, administration, and architecture:
• Salesforce Platform, Sales Cloud, Service Cloud, and other Salesforce cloud solutions as applicable (e.g., Government Cloud, Marketing Cloud);
• Developing structured test scenarios, test cases, and performing accurate testing with documented results;
• Developing complex structured queries using SOQL and SQL for accurate results;
• Best practices for presenting system output to end-users;
• Preparing comprehensive system and technical documentation;
• Data analysis;
• General administration and troubleshooting knowledge of operating systems including Windows Servers, Linux, and HP-Unix;
• System performance metrics and benchmarking techniques;
• Researching and introducing new versions of platforms, tools, and applications including Salesforce seasonal releases;
• Network architectures, relational databases (Oracle and SQL Server), and client/server environments;
• Web services and integrations including REST/SOAP APIs and middleware platforms;
• Release management and code deployments;
• Quality assurance methodologies;
• Data warehouse and data mart concepts desired.
• Familiarity with, but not limited to, the following:
• Programming languages such as Apex, JavaScript, Lightning Web Components (LWC), SOQL/SQL;
• Software Version Control (SVN and Git-based repositories);
• Virtualized infrastructure and storage systems;
• Network routing, firewalls, and load balancers;
• Related industry, organizational, and departmental regulatory guidelines, best practices, and procedures.
• Ability to:
• Research and introduce new versions of platforms, databases, and application software;
• Take on new Salesforce system assignments;
• Learn and obtain structured and ad hoc training on Salesforce products and releases;
• Integrate, share, and publish application data to third-party systems in real time or batch;
• Adapt to changing technology by acquiring new skills and training;
• Create logical and physical data models and design user interfaces;
• Lead technical design through application system testing;
• Write optimized, well-structured SQL and SOQL queries;
• Use productivity tools for analysis, data behavior, and data mining;
• Work independently on tasks and projects of varying complexity;
• Provide training and technical guidance to others;
• Lead technical projects;
• Use Microsoft Office Suite and standard office equipment;
• Manage time effectively and meet deadlines;
• Make presentations to both technical and non-technical audiences.

Education / Certification / Years of Experience Requirements:

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS), or a related field. An equivalent combination of education, certifications, and experience may be substituted.
• Minimum of seven (7) years of experience involving software development using formal software development methodologies, including:
• Minimum of three (3) years of in-depth core applications experience with Salesforce development, administration, and solution architecture.

OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled

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