Unified Communications Specialist (Network Specialist 2)

Are you searching for the chance to join a team on the cutting edge of deploying and supporting the latest in voice and video technologies to serve agencies across the Commonwealth? Become a Unified Communications Specialist with us! Our Commonwealth Office of Information Technology team is organized into Offices, Divisions, and Sections serving IT Delivery Centers that group state agencies with similar missions, programs, and IT needs. This creates a broad, collaborative IT environment to support our staff in developing deeper knowledge and experience within a variety of specialties while offering ample opportunities career advancement.

If you are a hardworking, highly motivated voice telecommunications professional with strong customer service skills and a passion for supporting new and existing technologies, we want to hear from you!

As a Unified Communications Specialist, you will participate in providing outstanding technical and administrative support of voice infrastructure and associated technologies. Our team will rely on your knowledge and experience to support a wide array of technologies including A/V Conference Room Equipment, VOIP, unified communications, mobile devices, and analog lines.

You will independently and collaboratively the install, configure, troubleshoot, and test hardware and software. Responsibilities involve responding to, evaluating, and determining the proper course of action for agency and end user requests. This includes implementing repair timelines, coordinating activities of multiple vendors, and following up with users to verify functionality and ensure work has been satisfactorily completed.

Our unified communications solutions support the call center, mobile device, and audiovisual equipment needs of Commonwealth agencies with both similar and very different missions and programs that provide essential benefits and effective support to all people in Pennsylvania while offering you the chance to expand your expertise. If you enjoy delivering outstanding customer support in a challenging and rewarding IT environment, apply with us today!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, two days a week in the office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirement:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.