Critical Parts Supervisor

Location

US-IL-Itasca

Company

Canon U.S.A., Inc.

Provides an expert level of direct support to staff in all things related to Service Parts, including monitoring systems to ensure teams response times are meeting business objectives. Monitors staff's responsiveness to ensure delays are not occurring, working with staff to overcome those delays as needed, with an emphasis on always providing outstanding customer service. Proficient in all department utilized systems, procedures, and responsibilities including; Customer Service, Purchasing, Expediting, and Logistics.

- Maintains a superior level of customer satisfaction when supporting Field Service, other departments, vendors, suppliers, and end customers using all system platforms available.
- Supervises personal and oversees operations at multiple locations at an outstanding level.
- Trains, directs, and develops direct reports as well as, evaluates and appraises performance.
- Directs and instructs subordinates on all aspects of their position.
- Develops and suggests programs or procedures to Manager that increase team productivity.
- Monitors customer interfacing tools and act as needed to ensure the quickness of the responses to and quality of the interactions are meeting departments objectives.
- Works to maintain and strengthen relationships with other departments, vendors, and suppliers. Holding them accountable for performance and escalating to Manager as needed.
- Provides input and assistance to superiors on applicable issues or projects by the review and recommendation of departmental procedures, which would increase department productivity.
- Works to resolve any customer issues/concerns in a timely manner and reviews unresolved problems with manager.
- Assists with performance reviews of subordinates.
- Communicates, makes a cognitive decision, audits data, researches, understands deadlines and timelines, and provides accurate results.
- Supports all areas of Service Parts and travels out of state as needed.
- Performs any, and all, responsibilities of a Parts Support Rep or those of any other level Coordinator, as needed or when directed to by Manager.
- Performs other duties as assigned.

- Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
- Strong communication skills including the desire to develop and lead a team.
- May require travel (valid driver's license and acceptable driving record necessary).

We are providing the anticipated base salary range for this role: $61,800 - $92,520 annually.

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-"Dress for Your Day" attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can't get anywhere else

*Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

#CUSA

Hybrid - This position offers a hybrid work schedule requiring you to be in the office Tuesdays and Wednesdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in-office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

#LI-KG1 #LI-HYBRID #PM19

We can recommend jobs specifically for you!
Click here to get started.