Job Postings Closing Dates: A job posting may close before the listed deadline if the number of applications reaches the limit for that position. If the original deadline produced fewer applications than expected, the posting may remain open longer.
Application: The application must be filled out completely; stating "see resume" anywhere in the application, is not an acceptable substitute for a completed application.
Application Notification: Please note that some communications from Talent Acquisition/ Human Resources department may be sent from noreply@services.cityofaspen.com.
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Job Title: Box Office Representative
Department: Wheeler Opera House
Classification: Non-Exempt, intermittent
Pay Range: $23.28/hour min - $25.61/hour mid - $27.93/hour max
Position Summary: This position reports to Box Office Supervisor. Assists with the sales, event support and customer services operations of the Wheeler Opera House and Aspen Show Tix at the Wheeler.
Supervision Exercised and Received: Position is supervised by the Box Office Supervisor. Position is non-supervisory.
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Essential Job Functions:
Box Office
- Assists patrons to meet their ticketing needs, enters purchase information into system, and completes cash or credit card transactions on a computerized ticketing system.
- Assists the Manager on duty with reporting and ticketing needs as necessary. Familiarizes themselves with upcoming events.
- Operates a vehicle to sell tickets at off site venues.
- Updates and reviews upcoming show details.
- Facilitates patron seating issues when ticketing related, resolves conflicts and assures timely start of programs.
- Responds to renter and patron needs, as appropriate.
Cash Handling/Reporting
- Reconciles cash drawer; researches and corrects or otherwise notes for management any discrepancies therein.
Support Services
Maintains supplies, organizes informational material in lobby areas, merges customers' accounts, records phone messages, and monitors work spaces for orderliness and cleanliness.
City Organizational Values
- Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.
Other duties as assigned.
Core Competencies: Displays the following key competencies in the overall job performance to include the following knowledge, skills and abilities:
Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen's unique culture, opportunities and challenges.
Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.
Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
Technology: Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.
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Minimum Requirements:
Education:
- High School Diploma or GED equivalent.
Experience:
- One year customer service and cash management required. Experience with Box Office, Ticketing and/or event support in an entertainment venue.
Technical Knowledge :
- Must be proficient with Microsoft Word, Excel, and Email.
Licenses & Certifications:
- Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date.
NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.
NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above.
Position Type and Work Hours:
- Intermittent part-time, up to 29-hour work week, Monday through Sunday, hours and days will vary depending on production schedule.
- Evenings/Weekends: Required
- Weekdays: Occasionally will be required depending on department staffing needs and special events.
Work Environment:
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Physical Demands:
Visual Acuity: Ability to bring objects into focus.
Balancing: Maintaining equilibrium.
Bending: Bending or position oneself to move an object from one level to another.
Carrying: transporting or moving an object.
Crouching: Bending body downward and forward by bending leg and spine.
Climbing: Ascending or descending stationary objects.
Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices.
Gripping/Grasping: Ability to apply pressure with fingers and palm.
Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.
Hearing: Perceiving and comprehending the nature and direction of sounds.
Kneeling: Bending legs at knees to come to rest on knee or knees
Lifting: Moving objects weighing no more than 10 pounds from one level to another.
Pushing/Pulling: Ability to use upper extremities to exert force in order to press, draw, drag or haul objects in a sustained motion.
Reaching: Extending the hands and arms or other device in any direction.
Repetitive motions: Making frequent or continuous movements.
Sitting: Remaining in a stationary position.
Standing: Ability to sustain position for a period of time.
Stooping: Bending body downward and forward by bending spine at the waist.
Talking: Communicating ideas or exchanging information.
Walking: Ability to move to traverse from one location to another.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
The City of Aspen is an Equal Opportunity Employer
City of Aspen
23.28 - 27.93
Jan 29, 2026