Senior Application Administrator

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

• Essential Functions

  • Application Functionality & Maintenance:

    • Maintain application functionality including:

    • Advising on the application security model

    • System and Security Patches, Version Upgrades, Backups, and Disaster recovery process

    • Scripting (if applicable)

    • Develop test plans to verify logic

  • Security & Compliance

    • Work closely with the Office of Audits and Analysis to ensure appropriate controls and audit logs are in place, such as

      • Investigating for actual or potential security breaches

      • Ensuring that all identified breaches in security are promptly investigated

      • Implementing system changes required to maintain security

      • Ensuring security records are accurate and that requests for support are dealt with according to set standards and procedures

    • Handles confidential and/or privileged information using discretion and judgment

  • Application Change Control based on business needs

    • Plan, coordinate, configure, test, and communicate changes, upgrades/maintenance schedules, and new services with clients, ensuring business operations will operate correctly in current and future environments

  • Support Process Workflow

    • Create, update, and manage application support tickets through the TSTC Support process workflow by logging and tracking progress from initiation through resolution using the ticket monitoring system.

    • Ensuring that requests for support are dealt with according to SLA

    • Prioritize, Investigate, Diagnose, and Resolve user issues and incidents

    • Troubleshoot and/or escalate application issues or defects to vendors

    • Implementation of agreed remedies and preventative measures to facilitate recovery

  • Monitoring & Analysis

    • Monitor, Identify, and Analyze patterns, trends, and issues

    • Update product and processes as needed

  • Documentation & Knowledge Management

    • Maintain system documentation

      • Knowledgebase Articles

      • Root Cause Analysis

      • Support Ticket Requests

      • Change Logs

      • User Management

  • Customer Support

    • Answer and respond to all incoming customer support tickets within defined SLAs

  • Feedback and Training

    • Elicit, document, and distribute client feedback on our products and services to interested stakeholders within TSTC

    • Deliver training, documentation, and process improvement for the Customer Support team

  • Cross-Functional Collaboration

    • Participate in cross-functional team meetings and represent Support throughout the product release planning phases

    • Communicate and partner with product owners and business stakeholders to understand requirements, identify application impacts, and recommend solutions.

    • Partners with cross-functional teams across IT to effectively resolve issues.

    • Coordinate contract renewals, quotes, and invoices of equipment, software, and licensing.

  • Strategic Contribution

    • Contribute to the development of strategies, policies, standards, procedures, and tools

  • Incident Resolution & Escalation

    • Investigate, diagnose, and resolve application-specific incidents

    • Own escalation and incident response

    • Escalate to vendors as needed and document application-specific KB articles, change logs, and Root Cause Analyses (RCAs)

    • Operate within defined SLAs for application support requests

  • Additional Responsibilities

  • May require availability outside of normal working hours.

  • Understand the business function and workflows of each application.

  • May provide escalation support and mentoring to Application Administrator personnel.

  • Other duties as assigned.

• Workday Essential Functions

  • Workday SME Collaboration

    • Coordinate with functional SMEs (HR, Payroll, Finance, Student) to ensure a proper technical understanding of Workday requests and align solutions to business processes

  • Security & Access Governance

    • Manage Workday access by reviewing requests and assigning or removing access in accordance with established governance and SME guidance

    • Perform regular audits to ensure role appropriateness and least-privilege principles

    • Design security models and role frameworks

  • Workday Configuration

    • Configure Workday business processes, notifications, condition rules, and calculated fields in alignment with business requirements

  • Tenant & Release Management

    • Work collaboratively with functional SMEs for bi-annual tenant release cycles, including:

      • Feature impact assessment

      • Prioritize changes

      • Sandbox testing

      • Regression plans

      • UAT coordination

      • Go-live execution

  • Business Process Architecture

    • Design enterprise-wide BP frameworks and rules

    • Balance automation, compliance, and usability

  • Integrations & Architecture

    • Coordinate with App Engineering teams to assist with integration design and data flows

    • Implement prebuilt API

  • Reporting

    • Utilize Workday Report Writer (and calculated fields as needed) to develop targeted diagnostic reports for technical troubleshooting, data validation, and root-cause analysis.

    • Perform system health checks and internal audits using advanced reporting to verify data integrity, security configurations, and business process behavior.

    • Maintain proficiency in Workday reporting tools exclusively for internal IT investigations and research

Education/Experience/Skills/Knowledge

• Education

  • Associate degree in Information Technology required

  • Bachelor's degree in Computer Science or Information Technology preferred

• Experience

  • Minimum of 4 - 6 years related experience

  • Extensive experience as an Application Administrator or in a similar leadership role.

  • Demonstrated leadership experience in a team environment

• Core Skills:

  • Ability to communicate effectively with co-workers and clients verbally and through written communication

  • Excellent time management skills

  • Ability to multi-task many requests in an organized and timely manner

  • Must be able to balance and prioritize requests from multiple people

  • Organizational awareness and the ability to navigate through formal and informal structures

  • Excellent problem-solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods.

  • Outstanding attention to detail with superior time and project management skills

• Workday Ecosystem - required

  • Minimum of 1 - 2 years of advanced experience in Workday administration, with a proven track record in a complex, multi-tenant environment.

  • Basic to advanced proficiency with Workday Security, Business Process framework, and Report Writer, including the ability to:

    • Configure business processes, notifications, condition rules, and calculated fields in alignment with business requirements and least-privilege principles

    • Established frameworks for managing Security & Access Governance, Business Process Architecture, and Tenant & Release Management, focusing on RBAC, least-privilege audits, and coordinating bi-annual cycles.

    • Identified competencies in EIB, API implementation, and advanced Reporting & Analytics to support executive and compliance data needs.

    • Emphasized coordination with functional SMEs across HR, Payroll, Finance, and Student departments to align technical solutions with business processes and compliance standards like FERPA

    • Work collaboratively with functional SMEs for tenant release cycles

    • Define reporting standards and support compliance requirements

• Certifications (a plus)

  • Workday Pro Platform Administrator Certification

  • Workday Pro Security Certification

  • Workday Pro Adaptive Planning Certification

  • CompTIA, A+, Network+, Server+, or ITIL Foundations

• Technical Knowledge

  • Hands-on experience in process automation, best practice approach, technology efficiency, and effectiveness.

  • Working Knowledge of SQL programming language - recommended

  • Experience with scripting languages and automation tools (e.g., PowerShell, Python, PowerAutomate, Power Apps).

  • Working knowledge of Entra/Active Directory, Intune, and Group Policies.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.