Service Now Solutions Architect

Job Summary:

Dexian is seeking a Service Now Solutions Architect for an opportunity with a client located in Charlotte, NC.

Responsibilities:

• Create comprehensive architectural design documents, including integration workflows, data modeling, and platform customization strategies
• Drive the delivery of ServiceNow modules (ITSM, ITOM, ITBM, IRM, SecOps) from discovery to deployment
• Design and implement integrations with external systems (e.g., LDAP, Active Directory, SAP, REST/SOAP APIs)
• Act as the trusted advisor to clients, facilitating workshops to define requirements, and providing technical guidance
• Ensure compliance with industry standards and best practices for performance, usability, and scalability
• Guide development and technical teams on best practices, coding standards, and technical solutions

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 7+ years of ServiceNow experience with a focus in the Vulnerability Response module, ITSM, ITOM, and KMS module Experience in Vulnerability Management / vulnerability remediation / patching
• ServiceNow Certified System Administrator (CSA) required; CIS and CAD certifications preferred
• Strong knowledge of Service Now Vulnerability Response module, JavaScript, Glide API, REST/SOAP integrations, and ServiceNow architecture
• Ability to assess existing vulnerability business processes, tools and applications and develop business rules and requirements to design and configure into the relevant Service Now modules
• Quickly understand our current vulnerability application features, business logic and rules for categorizing, assigning and routing vulnerabilities to the appropriate teams and determine best path for integration into Service Now
• Assist with evolving our existing governance routines to support ServiceNow business rules and workflow
• Translate our existing reporting (Tableau, UI, etc) into standard ServiceNow reporting or functionality for a variety of personas
• Assist train our team on ServiceNow Vulnerability Response module, and other platform capabilities
• Excellent communication and stakeholder management skills

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.