Director, Product Life Cycle Management

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

We are seeking a highly motivated and experienced Product Life Cycle Management Leader to join our team at CareDx. The ideal candidate will be responsible for leading the entire product life cycle, from conception to end-of-life, focusing on delivering workflow-centric capabilities that improve patient experience, provider engagement, and operational efficiency.

This leader will translate strategy into actionable roadmaps, manage day-to-day product development, and partner closely with Engineering, Data Science, Commercial, UX, Regulatory/Legal, and Customer Success teams to release high-quality product enhancements on time.
The candidate is a strong operator and skilled at requirements definition, sprint execution, release management, and structured go-to-market support.

Key Responsibilities:

Product Execution & Delivery

• Provide strong day-to-day leadership ensuring clarity of priorities, efficient decision-making, and structured execution across engineering, UX, and cross-functional partners; cultivate a high-trust culture anchored in accountability and delivery excellence.
• Establish disciplined Voice-of-Customer (VOC) programs to continuously surface clinical workflow needs and patient/provider feedback, translating insights into requirements that drive adoption, satisfaction, and measurable clinical/business value.
• Translate product strategy into detailed roadmaps, feature definitions, user stories, and acceptance criteria
• Manage product backlog, sprint priorities, and cross-functional execution to deliver features on schedule
• Partner with Engineering & UX to ensure delivery quality and modern product UI/UX standards
• Drive release planning, UAT, launch readiness, and post-launch support
• Oversee lifecycle improvements, including enhancements, maintenance, and sunsetting where needed

Cross-Functional Collaboration

• Coordinate closely with Software, Data Science, Commercial, Marketing, Clinical, and Customer Success teams to ensure alignment
• Serve as the hands-on driver of requirements and execution across internal teams
• Support field enablement with training, release notes, and collateral

Performance & Analytics

• Define and track KPIs related to adoption, engagement, and workflow performance
• Monitor analytics to inform product improvements; partner with Data Science to identify actionable insights

Customer & Market Interaction

• Regularly engage with users (patients, clinicians, transplant coordinators) to capture workflow challenges and translate into requirements
• Represent the product in customer conversations, implementations, VOC feedback loops

Financial Management

• Work with finance to develop and oversee project budgets, forecasts, and financial performance metrics.
• Monitor product profitability and make product-related recommendations for cost optimization and revenue growth.
• Monitor and report on key performance indicators (KPIs) related to product life cycle management.

Compliance & Privacy

• Partner with Regulatory, Legal, and Compliance to ensure privacy-by-design; support documentation and risk mitigation

Success Measures

• Product utilization (patient & provider)
• Feature adoption & time-to-value
• NPS and UX satisfaction
• On-time delivery vs. roadmap
• Contribution to testing lift

Qualifications:

• Bachelor's degree in a relevant field (Computer Science, Computer Engineering, Health Informatics).
• 15+ years of experience with minimum of 5 years of experience in product life cycle management in the healthcare or diagnostics industry with successful leadership of product launches.
• Strong understanding of product development processes, quality standards, and regulatory requirements.
• Robust leadership skills and demonstrated success inspiring, engaging and coaching team members cross-functionally.
• Ability to work effectively in navigating the breadth of an organization and bringing all along in building strategy and executing on development and launch plans.
• Impeccable project management and collaboration skills.
• Excellent written and verbal communication skills, including experience presenting to senior management.
• Strong analytical and problem-solving skills.
• Understanding of various market research methodologies and successful track record of applying them to build and guide products.
• Proficiency in product management software and tools.

Preferred Qualifications:

• Advanced degree (Master's degree or PhD)
• Experience in launching AI products in healthcare
• Knowledge of healthcare industry trends and emerging markets and technologies

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits athttps://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

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