Fraud Operations Analyst

Job Summary: This role is responsible for reviewing, analyzing, and responding to suspicious account activity to prevent and mitigate fraud losses. This involves monitoring real-time alerts, investigating unusual transactions, applying holds or restrictions when necessary, and communicating with customers to verify activity and ensure account security. This role also collaborates with internal partners, documents findings, and supports continuous improvement of fraud prevention processes and controls.

Qualifications: To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. The position responsibilities outlined here are in no way to be construed as all encompassing. Additional duties, responsibilities and qualifications may be required and/or assigned as necessary. Reasonable accommodations, as determined by management on a case-by-case basis, may be made to enable individuals with disabilities to perform essential duties.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for fraud alert reviews in Q2 Sentinel, Guardian Analytics, True Check and True ACH and other fraud prevention applications as needed including AI.
• Use of Data Analytics to investigate unusual or suspicious activity, document findings, and make decisions according to established procedures.
• Provides guidance, direction, and recommendations to management on transactions that are raised as questionable, suspicious, or potentially fraudulent.
• Coordinates cross-functional communication and recommends appropriate action required to mitigate fraud loss while providing positive customer experience.
• Stays abreast of evolving fraud/loss industry trends/threats, prevention initiatives/requirements, and best practices, including preventive tools and techniques.
• Create and maintain case files, including detailed notes and supporting documentation
• Review and take appropriate action on any suspicious transactions identified in manual reports.
• Adhere to the Bank's confidentiality policy, code of ethics and follow all policies and procedures relative to Consumer Compliance laws and regulations and best practice recommendations.
• Fosters a culture of teamwork, transparency and accountability within the Bank.
• Perform additional duties as requested, needed or assigned.

JOB REQUIREMENTS

• A demonstrated ability to build and promote teamwork, to work collaboratively with others, and a willingness to take on tasks and assignments proactively.
• Knowledge of applicable banking laws and procedures relevant to fraud mitigation and investigations.
• Strong and effective written and oral communication skills and an ability to write reports and business correspondence.
• Have a strong working knowledge of Excel, Word, and Outlook, and be comfortable learning and using new software.
• Must be self-motivated, professional, detail oriented organized and able to effectively handle multiple assignments and changing priorities.
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, Do the Right Thing).

EDUCATION & EXPERIENCE

• 2-5 years of similar or related experience and/or training; or equivalent combination of education and experience preferred.
• Bachelor's Degree in Criminal Justice, Forensic Accounting, or other related fields preferred. Education and experience will be considered.
• Certified Fraud Examiner (CFE) encouraged

PAY RANGE: $69,794.45 - $90,732.79/year

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.